AVP, Claim Business Consultant

Chubb•Alpharetta, GA

About The Position

The Commercial Claim Business Consultants (CBC) report directly to the Commercial Insurance CBC Regional Team Lead within the Division of Commercial Insurance. Candidates for this role will manage a diverse portfolio of upper middle market accounts and programs, spanning a wide range of industry practices and program structures. Claims may be administered by Chubb Claims or a Third-Party Administrator. The AVP CBC is responsible for leading and supporting initiatives that enhance the customer experience and promote staff development and training. This individual will collaborate effectively with internal and external business partners to drive production goals by delivering tailored claim services and business solutions to key commercial insurance customers, reflecting the world-renowned Chubb brand. This position requires up to 20% travel.

Responsibilities

Positively influence the acquisition and retention of key Commercial Insurance accounts.
Deliver customer-focused, tailored claim services to qualifying accounts.
Serve as the single point of contact and arbitrator throughout the policy term life cycle.
Develop a deep understanding of the customer’s operations and organizational culture.
Onboard customers to Chubb Claims processes and systems.
Negotiate and implement special handling instructions consistent with customer needs and Chubb capabilities.
Facilitate claims reviews at appropriate levels based on customer profile and claim activity.
Address customer inquiries and escalations in a timely and effective manner.
Execute training and educational sessions based on customer interests and exposures.
Prepare and deliver stewardship reports/meetings prior to the end of the policy term.
Build strong relationships with underwriting, risk consulting, claims, and the producer community for key upper middle market commercial customers within North America.
Align with the regional Commercial Insurance team to exceed business objectives and provide a superior customer claim experience.
Identify claims handling issues and recommend solutions to alleviate barriers, improve efficiencies, and enhance the customer experience.
Partner with Commercial Insurance and Risk Consulting to deliver external claims presentations supporting growth and business goals.
Contribute to the development of marketing materials that distinguish Chubb in the marketplace.
Understand the competition and effectively articulate the Chubb Claim value proposition.
Assist in the training and development of the Commercial Insurance CBC team.
Track service deliverables and ensure alignment with Commercial Insurance metrics.