Aviation Station Manager - ORD (Janitorial)

NFM & J LP•Chicago, IL

7h•Onsite

About The Position

U.S. Aviation Services is seeking a Station Manager to lead and oversee all janitorial operations supporting our newly awarded Janitorial contract at ORD. This is a high-impact leadership role responsible for delivering operational excellence, regulatory compliance, workforce stability, and customer satisfaction in a 24/7 airport environment. This role carries full accountability for contract execution, including labor, supplies, equipment, training, and service delivery standards as outlined in the Envoy agreement . The Station Manager will serve as the primary on-site leader and liaison between U.S. Aviation Services, our airline customers, and airport stakeholders, ensuring consistent, high-quality service aligned with contractual expectations.

Requirements

Minimum 3+ years of management experiencein: Aviation services Airport operations Janitorial or facilities management
Proven ability to lead large, hourly workforce teams in a 24/7 operation
Strong leadership and decision-making capability
Operational and financial acumen
Experience with ADP or similar timekeeping systems
Excellent communication and customer-facing skills
Ability to thrive in a fast-paced, high-pressure airport environment
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs regularly, 50 lbs occasionally
Comfortable working in varying weather and noise conditions

Nice To Haves

Bachelor’s degree in Business, Aviation Management, Operations, or related field preferred
Equivalent experience will be considered

Responsibilities

Provide full oversight of daily janitorial operations across assigned terminals, facilities, and operational areas
Ensure all services are delivered in accordance with contractual standards, SLAs, and airport authority requirements
Maintain 24/7 operational readiness, including nights, weekends, and holidays
Own full delivery of the janitorial contract, including: Labor management Supplies and equipment Recurring training requirements Service quality and compliance
Monitor KPIs, audit results, and service metrics; implement corrective actions as needed
Lead recruitment, onboarding, and retention strategies to maintain optimal staffing levels
Manage Supervisors, Leads, and frontline employees
Oversee scheduling aligned with flight activity and operational demand
Ensure all employees complete required training, including: Safety and OSHA compliance Airport badging (SIDA) and security protocols Job-specific janitorial procedures
Maintain accurate training documentation and audit readiness
Act as the primary point of contact for customer leadership
Maintain strong relationships with: Airline partners Airport authorities Security representatives
Proactively address service issues and operational challenges
Conduct routine inspections and audits of all service areas
Ensure adherence to cleanliness standards, safety protocols, and contractual obligations
Drive continuous improvement initiatives
Manage station-level budget, including labor, overtime, and supply costs
Review daily reports and implement cost-control measures
Ensure accurate time and attendance approvals in ADP
Enforce all company and airport safety policies
Conduct regular safety briefings and ensure compliance
Maintain strict adherence to secure area protocols
Oversee procurement and control of: Cleaning supplies Equipment and machinery PPE and uniforms
Ensure proper maintenance and accountability