Aviation Operations Support Specialist

ConocoPhillips•Anchorage, AK

About The Position

ConocoPhillips Alaska Aviation operates a fleet of 66-passenger Q400 aircraft to transport field workers to remote work locations on the North Slope of Alaska. The company also operates a Twin Otter and CASA to fly workers and supplies between North Slope fields. ConocoPhillips Alaska Aviation is currently recruiting for Aviation Operations Support Specialist for our flight and passenger operations team. The normal work schedule is Monday through Friday with occasional work on weekends.

Requirements

Legally authorized to work in the United States
3 or more years of experience in an administrative or clerical role
3 or more years of customer service experience
Intermediate proficiency with Microsoft Office: Word, Excel and Outlook
Willing and able (with or without reasonable accommodation) to work weekends, overtime and holidays

Nice To Haves

1 or more years of experience with iLogistics reservations system
1 or more years of experience with aircraft flight following or possession of an FAA Dispatch license
1 or more years of experience working/living on the North Slope and knowledge of North Slope terminology
Ability to work within a diverse cultural environment
Ability to manage time and prioritize duties working effectively in a team environment
Ability to read and understand standard operating procedures and apply them to an operational environment
High level of integrity and the ability to maintain confidentiality
Ability to type a minimum of 50 wpm
Ability to work in a fast-paced high visibility, constantly changing environment with minimum supervision

Responsibilities

Coordinate with travel planners to meet the travel needs of workers supporting North Slope oil and gas operations.
Utilize iLogistics passenger reservation system to support passenger travel needs.
Manage phone activity and provide exceptional customer service
Coordinate and disseminate flight information to flight crews, ticket counter, ground support crews, aircraft maintenance coordinators and North Slope personnel.
Conduct flight following of company aircraft.
Provide weather and runway condition reports to pilots.
Coordinate and disseminate operations information to flight crews, ticket counter, ground support crews, aircraft maintenance coordinators and North Slope personnel.
Adapt to dynamic operating situations due to weather or mechanical issues.
Advise the operations and maintenance departments for off-schedule or irregular operations such as aircraft diverts or aircraft maintenance delays.
Prepare for, and play key role, in emergency response operations
Prepare operations reports
Other duties as requested or necessary.