Aviation Maintenance Analyst II

Camp Agency•Wichita, KS

About The Position

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence. Our Mission & Vision: We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences. Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative. What You Will Experience In This Role: We're looking for a detail-oriented Aviation Maintenance Analyst II with a passion for amazing customer service to join our growing Operations Team. Reporting into the Operations Lead and working across Operations and Customer Service, you'll be responsible for executing CAMP key processes end to end as well as dealing with prospective and existing customers by phone and email.

Requirements

2+ years of experience relevant technical field, industry or business, knowledge of aviation maintenance or manufacturing
BS or equivalent; A&P license or equivalent
Ability to interpret and understand technical documents, such as AMM, MPD, IPC, Engineering Diagrams, ADs, and SBs
Ability to manage complex projects; manage multiple tasks simultaneously and adjust priorities as needed in order to meet deadlines
Organized, detail-oriented, structured thinking and execution
High level of independent judgment and proactivity
Self-motivation, entrepreneurialism, high energy, and the ability to successfully function in a high-demand, performance-driven environment
Ability to communicate effectively to all audiences in a manner that is clear, logical, and consistent
Ability to reconcile multiple variables in decision making; identify problems, perform root cause analysis, investigate information, perform impact analysis, and formulate and execute plans to develop solutions

Nice To Haves

Experience with airlines, MROs, and maintenance tracking processes, working with major aircraft and engine manufacturers such as Boeing, Airbus, Pratt and Whitney, General Electric, etc.
Familiarity with US and European regulations - FAR 43, 91, 125, 135, and 145; and EASA CR (EU) No 1321/2014, Part M, OTARs; ability and willingness to learn and apply other national airworthiness regulations is a plus

Responsibilities

Perform CAMP and customer supplied (non-CAMP) MIP implementation, audit and optimization activities within CAMP's maintenance tracking application based on thorough understanding and evaluation of OEM manuals (IPC, AMM, MPD, WDM, CMM, TSM, SRM, FIM, etc.), regulatory requirements (FAA, EASA, BCAA, etc.), and aircraft configuration
Utilize MSG analysis to correctly determine applicability and effectiveness of tasks, programs, intervals and packaging
Evaluate and implement Airworthiness Directives (ADs), Service Bulletins (SBs), Service Letters (SLs), and other notifications of in-service issues
Support aircraft airworthiness and maintenance visit planning activities and analysis of technical resources (ICA, MRBR, STC, AWL, LLP, etc.)
Utilize and develop standards, processes, procedures and documentation to support quality and service goals
Coordinate with internal team members, as necessary to ensure that customer service levels are being met and customer issues are addressed
Monitor overall customer support performance and satisfaction; propose and implement action plans with relevant stakeholders to improve and/or sustain service levels
Serve as support for various projects, training efforts, and/or analyst activities that will drive efficiencies, operational scale, and technology/process enhancements
Additional analyst level duties in support of operations workload requirements
Additional operational requirements as required