AVEDA Retail Services Associate

Aveda Institutes, & Nurtur Salon & Spas•Wilmington, NC

19h•Onsite

About The Position

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. Nurtur Aveda, founded in 2004, is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

High school diploma or GED equivalent
Minimum of 2 years’ continuous retail, customer service, restaurant, or hospitality experience required
Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
Excellent interpersonal, communication, and presentation skills
Demonstrate professionalism and confidentiality in manner, dress, and conduct
Computer proficiency in Microsoft Word and Excel
Ability to set and achieve goals, implement decisions, and work under strict deadlines
Ability to work a flexible schedule, including evenings and weekends as needed
Strong commitment to customer service excellence and to the Company’s mission and vision

Nice To Haves

Bachelor’s degree a plus
Experience in the cosmetology industry highly preferred
Valid state-issued Cosmetologist or Esthetician license preferred but not required

Responsibilities

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
Demonstrate a strong understanding that the salon/spa industry is “high touch” and requires strong interpersonal skills and attention to the needs of others
Focus continually on hospitality, guest care, and service excellence by welcoming guests and students and treating them with care and respect
Perform Aveda rituals for guests as they are waiting for appointments, including offering tea or water and hand and arm rituals
Complete the Aveda retail service cycle for every guest
Check guests in and out for appointments, ensuring that their contact information is correct, the appointment is booked appropriately with the necessary notes, and that the guest is rebooked accordingly
Assist the Support Center by answering inbound calls from guests as necessary
Effectively utilize and maintain the guest database and student books, ensuring that guest profiles are up-to-date and appointments are booked correctly
Identify and work collaboratively to resolve student and guest challenges and/or requests in an efficient and timely manner
Serve as a role model to students by presenting and reinforcing a professional appearance and behavior at all times
Help maintain a cohesive, cooperative work environment through team building and motivation
Effectively educate students, guests, and fellow team members about policies, products, services, promotions, and launches
Actively participate in training programs for sales skills, product knowledge, and customer service
Create a sense of urgency in task completion and achieving goals by motivating self and others to accomplish objectives effectively
Ensure there is always sufficient product inventory by assisting in regular physical inventory counts as required, assisting with the receipt, transfer, and shipment of product in an accurate and timely manner, and by communicating inventory opportunities, challenges, and incidents to leadership immediately
Follow all Company guidelines and policies to properly open and close the retail area
Maintain all safety, security, and technological standards and identify and communicate potential problems, issues, and challenges to leadership immediately
Participate in and assist with Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc.
Perform duties as assigned and/or required to meet business needs
Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct