Availability Manager Level 1
About The Position
The job duties are as follows: Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements. Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs. Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Leading incident response during critical outages and ensuring proper notification to management and customer POCs. Preparing Daily Report on Incidents/Change/Problem tickets and SLA status Preparing summary report on all Major incidents occurring on shift Preparing Operations Center scheduling Must be able to communicate professionally with all levels of personnel from technicians to senior management. Strong time management, communication, interpersonal and presentation skills Strong troubleshooting and technical skills in networking and desktop support. Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus. Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required Experience scheduling in a 24x7 environment
Requirements
- Candidate must have a TS/SCI w FS Poly
- Three (3) years of experience in programs and contracts of similar scope, type, and complexity are required.
- Bachelor’s degree in engineering from an accredited college or university is required.
- Four (4) years of additional network engineering experience may be substituted for a Bachelor’s degree.
Nice To Haves
- Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus.
- Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
- Experience scheduling in a 24x7 environment
- Strong time management, communication, interpersonal and presentation skills
- Strong troubleshooting and technical skills in networking and desktop support.
Responsibilities
- Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service.
- Identifies process matters of significance or enhancements and implements.
- Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs.
- Evaluating employees to enhance their performance, development, and work product.
- Addresses performance issues and makes recommendations for personnel actions.
- Preparing Daily Report on Incidents/Change/Problem tickets and SLA status
- Preparing summary report on all Major incidents occurring on shift
- Preparing Operations Center scheduling
- Communicate professionally with all levels of personnel from technicians to senior management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
