Availability Manager

NewGen Technologies • Columbia, MD

12d

About The Position

We are looking for an Availability Manager to join a program that we continue to support. Responsibilities Implement moderately complex core business processes and assist in process improvement initiatives to enhance customer service. Identify process matters of significance or enhancements and implements. Lead Incident Response during critical outages and ensure proper notification to management and customer POCs Evaluate employees to enhance their performance, development, and work product. Address performance issues and make recommendations for personnel actions. Prepare Daily Report on Incidents/Change/Problem tickets and SLA status Prepare summary report on all Major incidents occurring on shift Prepare Operations Center scheduling About Us For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ Beth Morris NewGen Technologies Lead Senior Recruiter bmorris @newgentechnologies.com www.newgentechnologies.com

Requirements

• TS/SCI FSP Clearance
• Bachelor’s degree in engineering from an accredited college or university is required. 4 years of additional network engineering experience may be substituted for a Bachelor’s degree.
• 3 years of experience in programs and contracts of similar scope, type, and complexity
• Able to communicate professionally with all levels of personnel from technicians to senior management
• Strong time management, communication, interpersonal and presentation skills
• Strong troubleshooting and technical skills in networking and desktop support
• Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus
• Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent
• Experience scheduling in a 24x7 environment

Responsibilities

• Implement moderately complex core business processes and assist in process improvement initiatives to enhance customer service.
• Identify process matters of significance or enhancements and implements.
• Lead Incident Response during critical outages and ensure proper notification to management and customer POCs
• Evaluate employees to enhance their performance, development, and work product.
• Address performance issues and make recommendations for personnel actions.
• Prepare Daily Report on Incidents/Change/Problem tickets and SLA status
• Prepare summary report on all Major incidents occurring on shift
• Prepare Operations Center scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level