AV & VTC Technician, Senior

Booz Allen Hamilton•Usa, DC

About The Position

AV & VTC Technician, Senior Key Role : Apply current infrastructure expertise in supporting video teleconferencing ( VTC ) and collaborative Audiovisual ( AV ) efforts using Micro sof t Teams. Support VTC and AV with cabling, equipment installations, and configuration, supporting pulling and running cables for new equipment installation. Interpret blueprints, instructions, or user guides to install and configure a new VTC and AV environment. Provide customer insight into their network through monitoring and performance management. Use technical expertise to identify problem areas and opportunities for improvement in mission-critical networks. Provide customer support for highly visible VTC and AV operations and troubleshooting efforts. Ensure the customer's events are monitored and resolve conference interruptions as soon as possible. Troubleshoot and repair multimedia equipment and data cabling, including ceiling-mounted video projectors, wall control switches, cable patch panels, speakers, powered screens, consoles, and multimedia equipment. Diagnose and repair equipment issues that have been escalated to Tier III and sustain the IT and AV support for all daily operation and maintenance of the AV and administrator for Micro sof t Teams Live events for Auditorium events.

Requirements

8+ years of experience providing IT or communications systems support
6+ years of experience with AV and VTC solutions through maintenance, design, installation, configuration, or systems management
Experience troubleshooting AV systems
Knowledge of AV systems integration with MS Teams
Knowledge of Extron or Cisco control systems or switch programming
Secret clearance
HS diploma or GED
Security+ Certification

Nice To Haves

Experience with AMX, Polycom, and Creston AV configuration and programming
Experience using ServiceNow and program management tools, such as MS Project and Jira
Ability to work independently to complete assignments and projects effectively and in a timely manner
Possession of excellent verbal and written communication skills
Possession of excellent interpersonal skills
Bachelor's degree

Responsibilities

Supporting video teleconferencing (VTC) and collaborative Audiovisual (AV) efforts using Microsoft Teams
Supporting VTC and AV with cabling, equipment installations, and configuration, including pulling and running cables
Interpreting blueprints, instructions, or user guides to install and configure new VTC and AV environments
Providing customer insight into their network through monitoring and performance management
Identifying problem areas and opportunities for improvement in mission-critical networks
Providing customer support for highly visible VTC and AV operations and troubleshooting efforts
Ensuring customer events are monitored and resolving conference interruptions
Troubleshooting and repairing multimedia equipment and data cabling
Diagnosing and repairing equipment issues escalated to Tier III
Sustaining IT and AV support for daily operation and maintenance of AV and administering Microsoft Teams Live events for Auditorium events