AV Technician I: Videoconferencing Specialist

New Era Technology•Lake Mary, FL

26d•Onsite

About The Position

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together. New Era Technology offers: · Full Benefits · Medical · Dental · Vision · 401K match · 28 PTO Days including company holidays SUMMARY: We currently have an opportunity for a AV Technician I: Video Conferencing Specialist to support a large financial environment. At least 5 years’ Global Financial Services, Healthcare or Pharmaceutical experience is preferred. HIERARCHY: No direct reports.

Requirements

Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio/video/control/UC systems and backend IT/networking infrastructure
Demonstrates intermediate to strong technical skills in Networking - TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic
Ability to multi-task and manage several different projects at a time, mentor others, a solid work ethic and exceed customer expectations
Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation
Excellent communication and interpersonal skills when and interacting with employees, clients, and colleagues with the ability to work effectively with all levels of the organization
Must be capable of independent problem-solving and self-direction
Knowledge of signal flow for audio, video and control
Proven ability to balance multiple tasks with changing priorities
Strong organizational skills and excellent attention to detail
Demonstrated customer service focus and client communication skills
Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics, documenting procedures, documenting use cases, and interacting positively with other staff and management
Experience and support of UC platforms Zoom, Webex, Webex Teams & MS Teams.
Experience and support of various production systems, CMS, Codian MCU, VQ, Condeco, TMS, Cisco Telepresence, Cisco Room Kit, Vbrick Rev, Appspace, Ubicast, Lightware, Crestron, Various Mic Solutions
REQUIRED EDUCATION: Bachelor’s Degree or Equivalent
EXPERIENCE: 3-5 Years
LANGUAGE SKILLS: English
Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
Ability to see and read computer screens and printed documents, as well as adjust focus.

Nice To Haves

Certifications: CTS preferred, but not required
At least 5 years’ Global Financial Services, Healthcare or Pharmaceutical experience is preferred.

Responsibilities

The Video Conferencing Specialist role will support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization, operation, and implementation of Audio Visual/Video Conferencing
This role will facilitate the customer's AV/VC needs both in-person and virtually
Own, support, maintain and troubleshoot industry leading AudioVisual & control systems for customer's conference rooms/centers, multipurpose rooms, Unified Communication (UC) & cloud platform in new facilities and legacy conference rooms
Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc
Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinar's & webcasting, visual display, and control system operations (Crestron, Cisco, etc)
Setup, run and breakdown of live events and affiliated AV equipment
Prepare and stage systems for Quality Control testing as applicable
Responsible for troubleshooting hardware and applications, providing technical support & problem solving
Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems
Collaborates with Desktop Group, Systems Administrators, Facilities, Voice Operations to ensure customer satisfaction
Works with external/internal teams to plan, implement and support global office builds & integrations as needed
Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
Provide client training as needed
Exhibits a high level of professionalism and is passionate about providing outstanding customer service
Document's status of issues and provides updates to management, team and end users
Maintains standard operating procedures, best practices and customer service guidelines
Drives quality and adherence to best practices within the team