AV Technical Support Specialist - 10:00 a.m. - 6:00 p.m.

Sidley Austin LLP•New York, NY

19h•$77,000 - $87,000

About The Position

The AV Technical Support Specialist is responsible for providing technical hardware and software support for the Firm’s Conference facilities. Provides AV Technical Support to users by performing the following duties: Duties and Responsibilities Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, g. , video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned. Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required. Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues. Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing). Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, g. , wireless Internet access, shade controls, light controls. Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts. Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department. Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems. Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline. Provide asset management of all AV and VTC equipment. Perform AV and VTC equipment moves, changes and exchanges. Perform or facilitate repairs of AV and VTC equipment. Provide best effort assistance to fulfill any audiovisual technical requirements as assigned. Assist with special projects and/or other duties, as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits . Target Salary Range $77,000 - $87,000 if located in New York Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources).

Requirements

High School diploma or equivalent.
AV and presentation technologies experience in a professional environment.
Experience in a customer service role in a professional environment.
Working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.
Working knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook).
Working knowledge of WebEx, Zoom, GoToMeeting, Abode Connect, or similar Web conferencing and/or Webcasting applications.
Knowledge and understanding with Tandberg/Cisco, Crestron.
Strong dedication to customer service with exceptional communication skills.
Required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl.
Required to lift and/or move up to 30 lbs.
Ability to travel when necessary.
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities

Nice To Haves

Prior experience in a law firm or service industry.
Industry relevant training or technical courses a plus.
CTS Certification by AVIXA.

Responsibilities

Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, g. , video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems.
Provide best effort assistance to fulfill any multimedia technical needs as assigned.
Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support.
Coordinate with Service Desk for advanced support, if required.
Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
Provide consultation and education to all levels of end users on presentation technology equipment.
Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, g. , wireless Internet access, shade controls, light controls.
Perform regular preventive maintenance checks for all AV and VTC equipment.
Maintain an appropriate inventory of spare AV and VTC equipment and parts.
Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
Provide asset management of all AV and VTC equipment.
Perform AV and VTC equipment moves, changes and exchanges.
Perform or facilitate repairs of AV and VTC equipment.
Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
Assist with special projects and/or other duties, as required.