AV Technical Specialist | Full Time

Greenleaf Hospitality Group • Kalamazoo, MI

1d

About The Position

We are seeking a highly capable and service-driven AV Technical Specialist to join our Event Technology team. This role is designed for a well-rounded AV professional with a strong emphasis on audio and a concierge-level approach to guest experience. While Kalamazoo Country Club (KCC) will serve as the primary anchor location, this position is structured to support all GHG properties based on event demand, seasonality, and operational needs. The AV Technical Specialist will serve as both a technical expert and a polished, guest-facing representative across multiple venues. This role requires flexibility and adaptability, with the understanding that weekly schedules may shift—for example, spending increased time at properties such as Radisson Plaza Hotel during slower periods at KCC. The ideal candidate brings strong technical fundamentals, excellent communication skills, and the ability to deliver a seamless, high-touch experience in a hospitality-driven environment.

Requirements

• 2–5 years of experience in live event production or AV support preferred.
• Strong working knowledge of professional audio systems and signal flow.
• Excellent communication and customer service skills in a hospitality environment.
• Ability to remain calm, solutions-oriented, and professional under pressure.
• Strong attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Ability to adapt to changing schedules and work across multiple venues week-to-week.
• Professional presentation and demeanor.
• Able to stand and sit for extended periods.
• Able to stoop, bend, and lift up to 25 pounds as needed.
• Able to perform repetitive motion tasks when required.
• Must be a self-starter with the ability to anticipate guest and event needs.

Nice To Haves

• Familiarity with DSP systems, RF microphone systems, and integrated AV control platforms (e.g., QSC, Crestron) is a plus.

Responsibilities

• Guest Experience & Event Support: Provide high-touch, guest-facing AV support with a hospitality-first mindset.
• Maintain a polished and professional presence when interacting with members, clients, and event staff.
• Anticipate client needs and proactively resolve issues before they impact the event experience.
• Serve as a trusted AV partner to venue staff and event stakeholders.
• Audio Responsibilities: Set up, operate, and troubleshoot professional audio systems including microphones, DSP, mixers, and playback systems.
• Ensure clear, consistent audio quality across meetings, social events, and live entertainment.
• Support RF coordination and troubleshoot wireless microphone systems.
• Assist with integrated AV systems, including video and control platforms as needed.
• Event Coordination & Planning: Attend weekly BEO meetings at Kalamazoo Country Club to align on upcoming events and technical requirements.
• Translate event needs into clear and executable AV plans.
• Collaborate with operations and event teams to ensure readiness and seamless execution.
• Cross-Venue Support: Provide AV support across all GHG properties, adjusting weekly schedule based on event volume and business needs.
• Maintain readiness to shift between venues (e.g., KCC, RPH, and others) to ensure optimal coverage.
• Collaborate with technicians across properties to maintain consistent service standards.
• General Responsibilities: Maintain clean, organized, and visually polished AV setups appropriate for hospitality environments.
• Assist with installation, teardown, and troubleshooting of AV equipment including audio, video, lighting, and networked systems.
• Support guest-provided equipment integration including laptops, presentation devices, and connectivity needs.
• Participate in equipment maintenance, documentation, and system improvements.
• Mentor junior staff in technical fundamentals, professionalism, and client interaction.
• Learn and maintain working knowledge of Banquet Event Orders (BEOs).
• Perform other duties assigned by leadership as needed.

Benefits

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed