AV Tech Support Analyst - (SELECT) - Chicago

Accenture • Chicago, IL

16h • Onsite

About The Position

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 778,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. You Are: The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in Chicago. The specialization will be supporting AV and meeting collaboration technology. The Work: Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones Testing operation, and troubleshooting video conferencing devices and display walls; such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc. Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration Creating and updating technical documentation The role is 100% in office, based in Chicago, IL. There may be some opportunities to travel for off-site event support.

Requirements

• Minimum 3+ years supporting either IT or AV related industries
• Minimum 2+ years working with ITIL software such as Service Now or Jira
• Minimum 2+ years experience with enterprise collaboration platforms (e.g. Microsoft Teams, Google Meet, Zoom, Webex, etc.)
• An agile mindset with the ability to quickly adapt to changing priorities
• Hands on Windows 10, Windows 11, and OSX support experience
• Hands on Android and iOS support experience
• Must be capable of working in a fast-paced environment both as an individual and as part of a team
• Strong communication skills to interface with non-technical stakeholders and senior leadership
• Highschool Diploma/GED

Nice To Haves

• You have experience working in either a client-facing or senior executive facing role where professionalism is key
• You have any IT or AV related certifications (e.g. CompTIA, CTS, Microsoft, or Cisco)
• You have a background in photography for the offering of professional grade employee headshots/portraits.
• You have any experience with video production

Responsibilities

• Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones
• Testing operation, and troubleshooting video conferencing devices and display walls; such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
• Creating and updating technical documentation

Benefits

• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED