AV Support Engineer

TEKsystems•City of Saratoga Springs, NY

2d•$65,000 - $70,000•Onsite

About The Position

• Manage and maintain the AV Support Desk ticket queue • Respond with “triage” via phone or remote support for our customers at the on-set of a support call • Dispatch yourself and/or related AV resources to customer site to resolve reported issues • Work with regional AV Project Managers and Practice Leader to identify and dispatch resources to customer sites that are out of Albany region • Manage project documentation and data related to completed AV projects so it is available for support as needed • Read and interpret electronic schematics and architectural blueprints • Perform preventative maintenance visits to help maintain a stable client-based system as needed • Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans as needed • Take responsibility to accurately complete job documentation as needed • Field installation of control programs (Crestron/Firmware) – upload and download capability with remote support • Field service support of networked devices (Routers, IP Protocols, etc.) • Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projectors and hanging ceiling mounts • Provide necessary training and support for next level service technicians • Provide end-user client training as needed • Adhere to and understand OSHA standards for all phases of the job • Setup and troubleshoot various video codecs/video teleconferencing systems • Travel to various job sites required regionally • Other duties assigned as needed

Requirements

Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
Minimum of 3 years of audiovisual integration and/or support experience
Minimum of a High School Diploma or equivalent preferred

Nice To Haves

Formal education in technology or related field preferred
Preferred external training: OSHA 10-Hour, Avixa (InfoComm) CTS, Crestron Programming, Exton AV Associate Certification.
Experience with Biamp, Shure, Crestron, and other various DSP manufacturers, Experience with various UC integration platforms (Zoom/Teams/WebEx)
Experience troubleshooting and configuring web calling peripherals such as Neat, Logitech, BYOD systems, etc.

Responsibilities

Manage and maintain the AV Support Desk ticket queue
Respond with “triage” via phone or remote support for our customers at the on-set of a support call
Dispatch yourself and/or related AV resources to customer site to resolve reported issues
Work with regional AV Project Managers and Practice Leader to identify and dispatch resources to customer sites that are out of Albany region
Manage project documentation and data related to completed AV projects so it is available for support as needed
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client-based system as needed
Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans as needed
Take responsibility to accurately complete job documentation as needed
Field installation of control programs (Crestron/Firmware) – upload and download capability with remote support
Field service support of networked devices (Routers, IP Protocols, etc.)
Perform service tasks in a timely and quality conscious manner including but not limited to pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
Provide necessary training and support for next level service technicians
Provide end-user client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs/video teleconferencing systems
Travel to various job sites required regionally
Other duties assigned as needed