AV Specialist

BakerHostetler • Cleveland, OH

6d • $70,000 - $90,000

About The Position

In this role it is expected that this individual demonstrates leadership
qualities both within and outside of the Network Engineering Team.  This would
include participating in IS projects where audio visual resources and expertise
is required as well as understanding the touchpoints with the firms network
infrastructure and working tightly with the Network Engineering team.  This role
is a technical lead in A/V technologies and in support of the firms User Support
Team as well as network engineers.

Responsible for the administration, support, monitoring and troubleshooting of
the Firm’s Audio Visual, telecommunications and networking infrastructure.  This
includes Intel servers, remote access, LAN/WAN, Route/switch, SDWan, Internet
and voice/data communications systems and circuits but with a strong focus on
audio visual components and conference room automation.  This role requires a
bachelor’s degree (B.A.) from four-year college or university and a minimum of
3-7 years in IT Networking or combination of education and experience.

Requirements

• Knowledge of A/V systems, network integration, testing, maintenance and compatibility in a professional services (preferably a large law firm) environment.
• Experience with Cisco Networking, Meraki, Poly, Crestron, Extron, Teams, Zoom and other AV technologies.
• Experience with Windows Server and Hypervisor technologies, VMware VSphere, Hyper-V and Citrix.
• Interpersonal communication skills necessary to maintain effective relationships with attorneys, clients and staff in person, by e‑mail and telephone.
• A demonstrated ability to diagnose and solve complex problems involving hardware, software and end users.
• A proven ability to work within a team and build consensus among peers.
• Work occasionally requires ability to deal with high stress, tight time constraints, and very demanding users/clients. Must be able to work efficiently and effectively under these conditions.
• Work frequently requires more than 40 hours per week to perform the essential duties of the position.
• Work frequently requires weekend and evening commitment – problem solving, scheduled and unscheduled outages, upgrades and enhancements as deemed necessary and appropriate.
• Capability to troubleshoot networking problems using network capturing tools such as Wireshark.

Nice To Haves

• Experience in Cloud technologies such as Azure, AWS or Google Cloud a plus but not required.
• Prior experience in a professional service organization is desirable.

Responsibilities

• Design, implement, and maintain audio-visual systems across the organization.
• Work closely with other members of the network engineering team to ensure that all audio-visual systems are integrated with the network infrastructure.
• Provide technical support for all audio-visual systems.
• Troubleshoot and resolve issues related to audio-visual systems.
• Develop and maintain documentation related to audio-visual systems.
• Stay up-to-date with the latest trends and technologies in audio-visual systems.
• Support and Maintain Network Infrastructure
• Support of a Service Level Agreements that articulate uptime and performance commitments.
• Maintaining procedural and system standards to optimize the firm’s A/V technology.
• Recommend, test and evaluate new hardware, software and upgrades as directed by management.
• Responsible for Tier 3 support of A/V Infrastructure and services for ~1,900 users in 18 or more geographic locations.
• Acts as technical contact for vendors regarding the Firm A/V systems and applications.
• General understanding of the Firm’s software application systems.
• Maintain up-to-date product knowledge of pertinent A/V infrastructure software and hardware.

Benefits

• BakerHostetler offers a comprehensive and competitive benefit program including group health, dental and vision insurance, vacation (16 days) prorated in the year of hire, paid holidays (10 days), 401(k) plan, parental leave (10 weeks, not including disability, where applicable, and accrued vacation), family care program, wellness program, life and accident insurance, and short and long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees