AV Service Technician

Amplify People • Greenville, SC

3d • $28 - $34 • Onsite

About The Position

This Service Technician role is perfect for someone who enjoys solving problems, staying calm under pressure, and bringing comfort to clients when things go wrong. You’ll be the go-to expert for onsite service calls, remote diagnostics, and minor system reprogramming. Most work will be in high-end residential environments, often supporting elderly or non-technical clients—so patience and empathy are essential.

Requirements

• 2+ years of AV, networking, or service technician experience
• Programming experience with Control4, Lutron, Savant, and Alarm.com or similar technologies
• Strong communication and problem-solving skills
• Comfortable working in the field and interacting with residential clients
• Patience and a customer-first mindset—especially when supporting elderly users
• Valid driver’s license and clean driving record
• Ability to lift up to 50 lbs., use ladders, and work in varied physical settings

Responsibilities

• Provide remote and onsite service for residential AV and security systems
• Troubleshoot and resolve issues with Control4, Lutron, Savant, Alarm.com, and IP networks
• Perform programming adjustments and equipment replacements
• Support clients through regular service requests, not emergency calls
• Manage a diverse service workload—from reconfiguring remotes to resolving full-system outages
• Document findings and repairs, and coordinate with internal service managers
• Maintain strong customer relationships through reliable, respectful service

Benefits

• Health, Dental, Vision Insurance
• Simple IRA with company match
• Paid Time Off (PTO) and company holidays
• Advanced training programs with predefined raises and career growth
• Company-provided tools, uniforms, laptops, and vehicles for senior technicians
• Supportive, team-oriented culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed