AV Operations Technician

Accenture Federal Services•Arlington, VA

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! As an A/V Operations professional, you will play a pivotal role in maintaining and optimizing the infrastructure that keeps critical A/V systems running smoothly in all offices. We are seeking a motivated and detail-oriented individual to join our team in this critical capacity. Your day-to-day responsibilities will include collaboration with team members and stakeholders and problem-solving, to address challenges in real-time, requiring a personable approach and strong communication skills. Your ability to adapt to dynamic environments and provide flexibility in your work will be key to your success in this role.

Requirements

Must be a US citizen on US soil
2+ years Experience using and supporting Microsoft Teams
2+ years Experience supporting Microsoft Teams Rooms (MTR)
2+ years Experience supporting Crestron, QSC, Extron, Biamp, and Shure hardware

Nice To Haves

Experience with other video conference applications such as Zoom, Google Meets, etc.
Experience using ServiceNow
Eagerness to learn new A/V technologies, tools and methodologies
Experience with networking technologies is a plus

Responsibilities

Assist A/V users with connecting to and using A/V systems
Troubleshooting A/V issues, diagnosing problems, and implementing solutions to maintain uptime and performance
Move and installing A/V equipment between rooms, ensuring all connections are present and working properly
Work with vendors during installations and service calls.
Document approved manufacture firmware versions, update procedures, rollback plans, and change logs.
Evaluate and test manufacture firmware releases for compatibility, risk, and feature impact prior to deployment to production environment

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume