AV Operations Specialist

Convene•San Francisco, CA

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. We’re seeking an AV Operations Specialist to join our Operations team. The AV Operations Specialist will report directly to the Technology Manager. The AV Technician also known as the AV Operations Specialist will exemplify a passion for Hospitality, Events, and AV Technology along with being a proponent of cultivating a positive and inclusive employee culture. What You’ll Do: The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events. The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience. The person in this role also works directly with the property and event teams to deliver excellent client experiences. Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels. Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware. Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems. Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival. Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors. Attend PEO, Pre-Con, and pre-production meetings as needed. Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions. Develop and maintain positive relationships with clients and assist with any reasonable requests during programs. Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event. Assist in any areas of daily operation. Participate in collaborative project efforts with both the technology team and other departments. Review all departmental SOPs on a quarterly basis. Maintain and uphold Convenes cultural standards Perform other duties as requested by management. Show initiative and drive to solve problems. Portray a polished, professional image according to Convene dress code standards.

Requirements

3+ years’ experience in supporting AV and IT equipment and computer software systems.
Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
Possess a basic understanding of Crestron and other central control systems.
Basic knowledge of data networking principles, architecture, and applications.
Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers.
Proficient in Microsoft Office and Apple iWorks suite of business applications.
Flexible, long, and weekend hours sometimes required.
Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period of time.
Ability to climb and work on a ladder for lengthy periods of time.
Audio : 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders.
Video : Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus
Lighting : Familiarity with Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
IT : Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment
Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus

Nice To Haves

Customer service or hospitality experience preferred.
Familiarity with Biamp Server/Forte systems is a plus.
Media Server familiarity a plus

Responsibilities

Provide and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events.
Works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience.
Works directly with the property and event teams to deliver excellent client experiences.
Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
Attend PEO, Pre-Con, and pre-production meetings as needed.
Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions.
Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
Assist in any areas of daily operation.
Participate in collaborative project efforts with both the technology team and other departments.
Review all departmental SOPs on a quarterly basis.
Maintain and uphold Convenes cultural standards
Perform other duties as requested by management.
Show initiative and drive to solve problems.
Portray a polished, professional image according to Convene dress code standards.

Benefits

Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.
Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
401K with company match and support for education, courses, and certifications.
Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

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