AV Manager

ISS•Los Angeles, CA

3d•$95,000 - $95,000

About The Position

The AV Manager will work with the events team to ensure efficient AV operations with high-touch hospitality. This role will operate within the network of support teams (Events, IT/AV, Facilities) and will own the intake, coordination, and execution of AV needs for all events within a specified purview. This role will also manage and oversee the existing AV Technician role. Success Criteria Well organized with outstanding coordination and multitasking ability Advanced knowledge of the elements of live production (audio, video, lighting, staging) and how to integrate these elements together to create a memorable experience Exemplary customer service skills, including client needs assessment, live event quality standards, and evaluation of client satisfaction Excellent verbal and written communication skills Reliable, dependable, and capable of fulfilling obligations with a deep desire to anticipate, engage and satisfy client needs A systematic, high-touch approach to problem-solving Calm, effective delegation skills in a fast-paced, live events setting

Requirements

5+ years of experience in audio/visual operations or live event production
Advanced knowledge and troubleshooting capabilities for AV equipment technology
Meticulous detail in cable routing, connections, and equipment checks
Ability to take direction from senior technicians and communicate effectively among team members and supporting teams
Well organized with outstanding coordination and multitasking ability
Advanced knowledge of the elements of live production (audio, video, lighting, staging) and how to integrate these elements together to create a memorable experience
Exemplary customer service skills, including client needs assessment, live event quality standards, and evaluation of client satisfaction
Excellent verbal and written communication skills
Reliable, dependable, and capable of fulfilling obligations with a deep desire to anticipate, engage and satisfy client needs
A systematic, high-touch approach to problem-solving
Calm, effective delegation skills in a fast-paced, live events setting
Work up to a minimum of 8 hours a day on your feet, excluding breaks
Flexibility to work odd hours including nights and weekends
Must be able to lift a minimum of 25lbs
Come to work properly dressed according to the dress code
Must be able to work under pressure and time deadlines during peak periods
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Responsibilities

Support event intake to understand AV needs, guide clients on best practices to schedule rehearsals and tech checks as needed
Partner with Events Manager weekly to coordinate and schedule staff for AV and event coverage
Participate in retroactive reviews to measure the impact and resonance of completed events
Direct AV Technician and Event Coordinators in providing quality service and effective troubleshooting
Ensure best practices for transporting, setting up, testing, cleaning, and maintaining all AV event equipment
Maintain inventory records of all equipment and weekly event space inspections

Benefits

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

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