AV Manager

University of Maryland, Baltimore•Baltimore, MD

About The Position

The University of Maryland, Baltimore (UMB), School of Nursing (SON) is currently recruiting for a AV Manager (User Technical & Support Operations Manager). This position provides project management assistance, expertise, and/or resources for the Audio-Visual aspects of new software and services being deployed by the School of Nursing and across the university. Benefits: Exempt Regular UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job). UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

Requirements

Education: Bachelor's degree in Information Technology, Computer Science, Systems Administration, Computer Engineering or a related field.
Experience: Five (5) years spent progressively building background in various information applications and systems, with three (3) years in information technology user technical and support operations.
Supervisory Experience: Two (2) years of direct supervision or responsibility for training, work coordination, and/or daily oversight of staff, students, or volunteers.
Certification/ Licensure: Not applicable.
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.
Thorough knowledge of position requirements. Thorough knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to support a mission and strategic vision. Instructional, training, and teambuilding skills to strengthen and cultivate relationships. Skill in consultation and change management. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Nice To Haves

Experience and proficiency in using audio/visual, multimedia, video production, or IT education/training preferred.

Responsibilities

Manage, analyze, plan, develop, implement, and direct audio visual (AV) and information technology user technical and support services. This position manages the user technical and support operations. Define service levels and develop on-line resources by researching industry standards.
Manage work activities of the user technical and support operations; lead staff in the continuing effort toward optimum performance, resource utilization, and cost-effectiveness. Manage the technical and procedural activities of user technical and support.
Develop and implement guidelines, policies, and procedures for campus desktop computing. Maintain technical expertise in order to develop and maintain standard and customized desktop configurations for procurement and to remain current on industry trends.
With campus customers, define standards and measures for quality and customer satisfaction requirements. Foster and support a collaborative consultant/client environment providing business unit and campus representatives with assessment, training and advice.
Establish and monitor tracking system for user requests; analyze call patterns, up time and resource use. Manage the delivery of user technical and support services. Generate statistical reports for types of problems submitted and technician work load.
Recommend changes to equipment, software, and operations. Generate annual inventory reports for department with recommendations for equipment replacement, upgrade, or retirement.
Act as primary point of contact for vendors and University.
Perform such management duties as staff supervision, performance evaluation, budgetary tracking, report formulation and quality assurance.
Provide user technology support in a higher education environment for faculty or staff using audio/visual, multimedia, video and audio production, and IT equipment and technology as appropriate. Facilitate the integration of a variety of technologies for use and in support of day-to-day end-user computer and AV system operations.
Manage inspection, maintenance, installation, and tracking of AV and computer equipment in classrooms, conference rooms, auditoriums, studio and offices ensuring that equipment is in good working order and secure. In collaboration with Level I & Level II IT support, document inoperable equipment and complete repairs as needed.
Provide support and representation with respect to the AV and IT offerings of the School of Nursing to the Campus and beyond.
Performs other duties as assigned.

Benefits

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of.
This position participates in a retirement program that must be selected and is effective on your date of hire.
Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

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