AV Manager

ANAKEESTA•Gatlinburg, TN

22h•$74,000 - $76,000•Onsite

About The Position

Anakeesta is an award-winning mountaintop theme park in Gatlinburg, Tennessee, creating immersive outdoor experiences in the heart of the Smoky Mountains. The AV Manager leads the planning, operation, and maintenance of all audio, video, and lighting systems across the park—helping bring seasonal events, special moments, and daily guest experiences to life. This role combines technical expertise with people leadership, overseeing AV systems, managing a team of technicians, and ensuring safe, reliable, and visually stunning production throughout the park.

Requirements

Strong leadership and team management skills.
Advanced knowledge of indoor and outdoor AV systems, including lighting, audio, and video technologies.
Experience programming and troubleshooting DMX lighting systems and control consoles.
Strong working knowledge of audio systems, modern lighting technology, and video distribution.
Familiarity with basic networking concepts and AV infrastructure.
Ability to read and interpret schematics, diagrams, and technical manuals.
Proficiency with hand and power tools, lifts, meters, and test equipment.
Excellent problem-solving skills, attention to detail, and ability to stay calm under pressure.
Strong written and verbal communication skills.
Valid driver’s license.
Willingness to work days, nights, weekends, holidays, and on-call as needed.

Nice To Haves

3–5 years of AV, production, or technical systems experience.
Prior supervisory or management experience preferred.
Experience supporting live events, themed environments, or attractions a plus.
Knowledge of SMPTE timecode, soldering, and PCB repair preferred.

Responsibilities

Lead and supervise the AV team, including scheduling, task assignments, training, and performance support.
Oversee daily operation, maintenance, and repair of lighting, audio, and video systems across all park locations.
Plan, program, and adjust lighting and audio systems for seasonal events, holidays, and special activations.
Manage daily system schedules and ensure consistent, high-quality guest-facing experiences.
Provide hands-on technical support, troubleshooting complex AV issues as needed.
Oversee installation, termination, and maintenance of CAT5/6 cabling and related infrastructure.
Ensure DMX systems, control consoles, and AV networks are properly programmed, documented, and maintained.
Conduct routine system audits to ensure full functionality, safety, and compliance.
Maintain accurate documentation, including maintenance logs, system updates, and inventory records.
Manage AV inventory, tools, and equipment lifecycle planning.
Collaborate with Events, Operations, Maintenance, and Creative teams to support park-wide initiatives.
Ensure all AV workspaces meet safety, organization, and cleanliness standards.
Operate company vehicles as needed to transport equipment and supplies.
Assist with budgeting, vendor coordination, and equipment procurement.
Perform other duties as assigned to support park operations.