AV Conferencing Engineer
About The Position
The Field Services Audio‑Video (AV) Conferencing Engineer is responsible for designing, implementing, operating, and maintaining enterprise‑grade AV solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless, reliable communication experiences through proactive monitoring, rapid incident response, and continuous optimization of AV systems. The engineer will collaborate closely with IT, Facilities, Security, and business stakeholders to deliver best‑in-class conferencing and live event support. At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.
Responsibilities
- Design and configure AV systems including microphones, speakers, cameras, displays, and control systems
- Ensure compatibility with IT infrastructure and networking standards
- Prepare documentation for AV layouts, wiring diagrams, and system configurations
- Install and commission AV hardware and software in conference rooms and collaboration spaces.
- Configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens)
- Perform device resets and firmware updates as needed
- Provide real-time technical support for video conferencing sessions and live events
- Maintain hotline support for AV-related incidents and ServiceNow requests
- Troubleshoot hardware / software conflicts, connectivity issues, and audio/video quality problems
- Conduct routine health checks on AV systems, including testing microphones, cameras, and displays
- Monitor system performance and apply patches/upgrades following change management processes
- Support high-profile meetings and webinars by managing AV setups and providing dry runs
- Operate in-house and portable AV systems during live events
- Maintain AV inventory and update user guides and SOPs
- Ensure compliance with organizational security and operational standards
- Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing
- Engage with stakeholders to understand their needs and provide tailored IT solutions
- Monitor system performance and implement improvements to enhance efficiency and reliability
- Stay updated with the latest technology trends to drive innovation and continuous improvement
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
