AV & Collaboration Technologies Lead

TKO•Stamford, CT

61d

About The Position

We are seeking an experienced AV & Collaboration Technologies Lead to design, implement, and maintain TKO’s video conferencing solutions. This role is responsible for managing a range of conferencing platforms and hardware, ensuring seamless meeting experiences for executives and stakeholders across the organization. The ideal candidate will have a demonstrated track record of at least 6+ years specializing in AV installation and support, with advanced expertise in conferencing platforms and room systems. Deep knowledge of technical requirements, impeccable customer service skills, and experience working closely with C-Suite and senior executives are essential.

Requirements

6+ years of hands-on AV support and installation experience.
Extensive experience supporting and deploying conferencing platforms such as Microsoft Teams, Zoom, Cisco Webex, GoToMeeting, and similar tools.
In-depth technical knowledge of video conferencing hardware including Cisco, Poly, Teams Rooms, Zoom Rooms, and related AV systems.
Proven ability to support senior executives and C-Suite with a customer-focused, professional approach.
Strong written and verbal communication and interpersonal skills; able to explain technical concepts to non-technical stakeholders.
Demonstrated skill in troubleshooting complex AV systems in high-pressure environments.
Ability to prioritize tasks effectively and manage multiple concurrent projects with minimal supervision.
Strong customer service orientation and ability to provide white-glove support.
Able to lift and transport moderately heavy AV equipment as needed.
College diploma or university degree, preferably in Computer Science, Information Technology, or related field.
Occasional travel and on-call escalation support required.

Nice To Haves

Experience supporting mobile device integration and collaboration tools is a plus.
Experience with meeting room scheduling, AV automation, and networked AV solutions preferred.
Relevant industry certifications such as CTS, Microsoft, Cisco, Poly, or AVIXA are preferred.

Responsibilities

Design, implement, and maintain video conferencing solutions to support organizational needs across TKO Group.
Manage and troubleshoot major conferencing platforms including Microsoft Teams, Zoom, Cisco Webex, GoToMeeting, and others as required.
Oversee and support a variety of video conferencing equipment, including Cisco, Poly, Teams Rooms, Zoom Rooms, and related AV infrastructure.
Provide high-touch support and training for C-Suite and senior executives, ensuring exceptional meeting experiences and rapid response to issues.
Develop and maintain documentation for all video conferencing systems, configurations, and processes.
Coordinate and execute AV system upgrades, installations, and regular maintenance in conference and meeting spaces.
Monitor system health, proactively identify and resolve technical issues, and escalate concerns as appropriate for expedient resolution.
Collaborate with IT and facilities teams to plan and support AV and video conference projects and room optimizations.
Maintain a high level of professionalism and discretion when managing sensitive information and executive communications.
Participate in the evaluation and selection of new video conferencing technologies and vendors to ensure TKO remains at the forefront of collaboration solutions.
Provide on-call and escalation support as required for business-critical meetings and events.