AV and IT Support Specialist

KLA Laboratories, Inc.•Dearborn, MI

5d•Onsite

About The Position

The A/V & IT Support Technician is responsible for supporting the installation, configuration, and operation of conference room technology, A/V systems, and end-user IT equipment. This role ensures that audio, video, networking, and collaboration tools function reliably to support meetings, events, and daily business operations. The technician provides on-site technical support, assists with system setup and troubleshooting, and helps maintain a high-quality user experience for clients and internal teams.

Requirements

Associate degree in Information Technology, Audio/Visual Technology, or related field; or equivalent work experience
3+ years of experience in A/V support, IT support, or network administration
Advanced hands-on experience with video conferencing systems (Crestron, Neat, Logi, Poly, Qsys) and video conference platforms (e.g., Zoom Rooms, Microsoft Teams Rooms, WebEx)
Advanced knowledge of signal flow of video conferencing systems and individual peripherals
Experience with audio systems, projectors, displays, and lighting equipment
Familiarity with Windows and Mac operating systems, basic networking concepts, and common office applications
Thrive in high pressure environments while keeping a calm, professional demeanor
Ability to communicate technical concepts to non-technical users in a clear, concise, and professional manner while delivering a positive client experience
Strong troubleshooting skills with the ability to solve technical issues quickly and efficiently
Ability to read diagrams, schematics, and technical documentation
Excellent organizational, time management, and communication skills
Ability to lift and move moderate equipment (up to 50 lbs) and work on ladders when necessary
Customer-focused mindset with the ability to train and guide end-users

Responsibilities

Preparing, operating, and troubleshooting Conference Room A/V systems for executive level meetings, presentations, and general room use
Provide technical support to users experiencing issues with A/V systems, computers, or network connectivity
Preventative maintenance of installed A/V systems to ensure flawless daily functionality and reduce equipment failures
Install, configure, and support conference room technology including displays, cameras, microphones, speakers, and video conferencing systems
Assist with installation and configuration of hardware such as workstations, printers, and other technology devices
Troubleshoot network connectivity issues including local area networks, wireless network access, device connectivity, etc.
Read diagrams, drawings, and work orders to ensure proper equipment placement and system functionality
Responsible for equipment inventory, activity and error logs, quality control, and repairs
Train users on conference room technology and collaboration tools to ensure effective use of systems
Maintain clear communication with clients, internal teams, and project managers to ensure technology is running successfully
Stay current on emerging A/V, collaboration, and IT technologies
Perform other incidental and related duties as required and assigned