IT Support and Systems Specialist

Sage Infusion•Tampa, FL

14h•Hybrid

About The Position

Founded in 2019, Sage Infusion is a rapidly growing ambulatory infusion center committed to delivering innovative and exceptional patient care throughout Florida. We are looking for a driven IT Support and Systems Specialist to support and elevate our brand through creative content and strategic. Our mission is to deliver innovative, exceptional, and equitable patient care that endures—and every role at Sage plays a vital part in bringing that mission to life. The IT Support & Systems Specialist will manage various IT infrastructure, field deployment, unified communications, and day-to-day IT operations responsibilities to ensure smooth and consistent technology operations across all Sage Infusion locations. This position reports to the Senior Systems & Facilities Manager and works closely with department heads and site leadership to support employee onboarding, maintain communication systems, and serve as a key point of contact for troubleshooting hardware, software, and business communication platforms. This is a hybrid role; candidates must reside in the state of Florida, with preference given to those in the Tampa or St. Petersburg area.

Requirements

3–5 years of experience in an IT support, coordination, or systems role
Associate or Bachelor's degree in Information Technology or a related field preferred
Strong knowledge of Windows environment
Experience with user account management via Google Workspace
Experience with RingCentral, Zoho, Zapier, Formstack
Strong troubleshooting, problem-solving, and customer service skills
Customer-focused mindset with a proactive approach to problem-solving
Adaptability in a fast-paced, multi-location environment

Responsibilities

New Site Setup & Deployment
Travel to company locations to perform initial IT setup, including workstation configuration, network equipment installation, and peripheral deployment
Coordinate with intake managers and leadership to ensure IT readiness ahead of go-live dates
Document site configurations, inventory, and setup procedures for each location
New Hire Onboarding & Equipment Setup
Coordinate and execute IT onboarding processes for new employees
Prepare, configure, and deploy laptops, monitors, desktops, and other IT-related equipment
Manage user account creation including email, system access, and permissions
Maintain accurate inventory of IT assets and equipment to ensure first-day productivity
RingCentral & Communications Systems
Serve as the internal subject matter expert for the RingCentral platform
Manage user provisioning, call routing, ring groups, and system configurations
Troubleshoot call quality, voicemail, routing, and device-related issues
Act as the primary liaison with RingCentral support and escalate to vendors as needed
Train end users and staff on RingCentral and other communication platform features and best practices
IT Infrastructure Support
Maintain working knowledge of corporate IT infrastructure including networking (LAN/WAN, Wi-Fi), servers, endpoint devices, and cloud services
Assist with the administration and monitoring of systems to ensure uptime and performance
Collaborate with Leaderships and vendors on infrastructure projects and escalations
End-User & Help Desk Support
Serve as Tier 1/Tier 2 support for hardware, software, and network issues across the organization
Diagnose and resolve problems related to laptops, mobile devices, printers, and applications
Monitor and respond to help desk tickets in a timely manner; document incidents, solutions, and processes
Escalate complex issues to external vendors as needed
Create and maintain knowledge base articles and user-facing how-to guides
IT Operations & Coordination
Assist in maintaining IT documentation, policies, and procedures
Coordinate with departments to support technology needs and participate in IT projects such as system upgrades, migrations, and rollouts
Support platforms including Zoho, Zapier, Formstack, Google Workspace and other business tools as needed