Auxiliary Services Administrator - Guest & Conference Center

Maharishi International University•Fairfield, IA

29d

About The Position

Auxiliary Services Administrator plays a pivotal role in supporting and enhancing the daily operations of auxiliary services. This position combines attentive customer-facing service with organized coordination to ensure high-quality experiences for students, staff, visitors, and external partners. The Administrator will apply strong communication, customer service, and analytical skills to support service delivery, assist with event and operational logistics, handle data and documentation, and learn and utilize relevant systems efficiently. While prior experience in a similar setting is not required, the role requires a motivated, detail-oriented individual who can solve problems proactively, follow process-driven workflows, and contribute to a welcoming, professional, and service-focused environment aligned with the university's standards of excellence.

Requirements

Associate or bachelor's degree required; master's degree preferred.
Strong communication, customer service, and interpersonal skills.
Ability to understand workflows and follow structured processes.
Strong data-entry accuracy and comfort using digital tools and online systems.
Analytical mindset with the ability to interpret forms, logs, and basic reports.
Ability to learn new software platforms quickly.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment while maintaining professionalism.
Ability to stand for extended periods during events.
Ability to lift up to 20 lbs for event setups (chairs, materials, signage).

Responsibilities

Provide professional, friendly, and timely support to guests, visitors, and event attendees.
Address inquiries across multiple channels (in-person, phone, email) with clarity and professionalism.
Assist with check-ins, registration processes, and visitor orientation.
Support the logistical coordination of meetings, workshops, and large-scale events.
Communicate events need clearly to internal departments such as IT, Facilities, and Catering.
Prepare attendee lists, reports, forms, materials, and room setups for each event.
Monitor event flow, identify issues, and support last-minute operational adjustments.
Work closely with operations, facilities, conferences, and guest service teams.
Help gather requirements, communicate updates, and bridge information between teams.
Participate in meetings to improve processes, tools, and coordination of workflows. Enhance processes, tools, and workflow coordination.
Perform accurate data entry, documentation, and tracking for guest and event records.
Prepare simple reports and dashboards (Excel/Sheets) to support service improvement.
Assist with scheduling, documentation updates, and maintaining event management tools.
Organize digital files and ensure guest and event information is properly recorded.
Lead special projects aimed at improving service quality and sustainability.
Oversee project timelines, budgets, outcomes, and technological integrations.
Manage inventory and equipment maintenance within housing and mailroom operations.
Collect and analyze customer feedback and service data to identify and implement enhancements.
Benchmark operations against industry standards to ensure best practices are followed.
Develop and enforce policies in line with university, state, and federal standards.
Integrate ESG (Environmental, Social, Governance) principles into all auxiliary functions.
Support and contribute to university sustainability initiatives, including the STARS reporting process.