Autonomous Vehicle Technician - Nashville based Technician / Pay Range is $33.00 to $50.00 per hour

United Fidelity Bank•Nashville, TN

7d•$33 - $50•Onsite

About The Position

As a AV Fleet Service Technician, you will be responsible for the triage, proactive monitoring, and comprehensive operational support of our diverse vehicle fleets deployed across Core Market, Market Entry, and specialized Weather testing environments. Your contributions will be instrumental in identifying, diagnosing, and resolving technical issues swiftly, minimizing downtime, and maximizing data collection from our test vehicles. At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits such as: • Higher income potential • Full benefits package including Paid Time Off & 401K w/ Company match • Longevity bonuses • Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!) • Employee discount on vehicle purchases, parts, & service • Advancement opportunities • And so much more! We are actively seeking highly motivated and experienced Traveling Fleet Service Technicians to serve a pivotal role in ensuring the success and integrity of our critical vehicle testing programs. This dynamic position is designed for individuals who possess a strong blend of hands-on technical expertise, exceptional organizational skills, and the ability to strategically coordinate field resources. This role demands a significant commitment to travel, ranging from approximately 50% to 75% to various test sites and markets across the domestic landscape. When not actively traveling, you will be based in our Home Market (Nashville, TN), providing essential support remotely and contributing to crucial internal initiatives such as vehicle upfitting for expanding markets and supporting Owned & Operated (O&O) Autonomous Vehicle Partner markets as needed. Test Fleet Triage & Monitoring: Technical Point of Contact: Serve as the primary technical and service-related point of contact for all issues arising from vehicles operating within our Core Market, Market Entry, and Weather Test programs, providing expert guidance and support. Initial Diagnosis and Triage: Perform initial diagnosis and comprehensive triage of reported vehicle issues, both remotely and potentially on-site, to accurately determine the severity, identify the root cause, and establish the most effective resolution path. Proactive Vehicle Health Monitoring: Actively monitor vehicle health, performance data, and operational status across all assigned test fleets using advanced diagnostic tools and fleet management software to anticipate potential issues. Cross-functional Coordination: Coordinate seamlessly with engineering teams, remote support personnel, and local field teams to ensure the timely and efficient troubleshooting and resolution of all vehicle faults and operational discrepancies. Operational Support & Reporting: Stakeholder Communication: Provide regular, detailed updates and comprehensive reports to key internal stakeholders on test fleet health metrics, emerging issue trends, and all field support activities, ensuring transparent communication and informed decision-making. Process Improvement Identification: Proactively identify and propose opportunities for continuous process improvements related to field service operations and the overall support of our test vehicle fleet, contributing to enhanced efficiency and effectiveness. Non-Travel Week Responsibilities: Vehicle Upfitting: Lead or support the upfitting of vehicles for expanding markets, ensuring vehicles are properly configured and equipped for new operational environments. O&O Market Support: Provide direct support to Owned & Operated (O&O) markets as needed, addressing technical challenges and contributing to the smooth operation of our vehicle fleet in these critical locations.

Requirements

Proven, extensive experience in automotive diagnostics, repair, and comprehensive fleet maintenance (e.g., Master Technician level certification or equivalent practical experience demonstrating mastery of automotive systems).
Demonstrated experience in a fleet management, field service coordination, or technical support lead role, showcasing the ability to manage and optimize fleet operations.
Strong understanding of complex vehicle systems, encompassing mechanical, electrical, and software components.
Excellent problem-solving and analytical skills, coupled with a methodical and systematic approach to troubleshooting intricate technical issues.
Strong organizational and time-management skills; ability to effectively manage multiple priorities, projects, and competing demands in a dynamic and fast-paced environment.
Excellent communication skills, both written and verbal, for clear and effective interaction with field technicians, engineering teams, and senior management.
Proficiency with a wide range of diagnostic tools, fleet management software platforms, and standard office productivity software (e.g., Microsoft Office Suite).
Demonstrated ability to work independently, exercise sound judgment, and make informed decisions under pressure with minimal supervision.
Willingness and ability to travel domestically up to 50% - 75% of the time, sometimes on short notice, to support critical field operations.
Valid Driver's License and a clean driving record are essential.

Nice To Haves

Experience with Electric Vehicles (EVs) and Autonomous Vehicles (AVs) is highly desirable and will be given strong consideration.
A Bachelor's degree in Automotive Technology, Engineering, or a related technical field, or equivalent extensive practical experience demonstrating a high level of technical proficiency and understanding.

Responsibilities

Serve as the primary technical and service-related point of contact for all issues arising from vehicles operating within our Core Market, Market Entry, and Weather Test programs, providing expert guidance and support.
Perform initial diagnosis and comprehensive triage of reported vehicle issues, both remotely and potentially on-site, to accurately determine the severity, identify the root cause, and establish the most effective resolution path.
Actively monitor vehicle health, performance data, and operational status across all assigned test fleets using advanced diagnostic tools and fleet management software to anticipate potential issues.
Coordinate seamlessly with engineering teams, remote support personnel, and local field teams to ensure the timely and efficient troubleshooting and resolution of all vehicle faults and operational discrepancies.
Provide regular, detailed updates and comprehensive reports to key internal stakeholders on test fleet health metrics, emerging issue trends, and all field support activities, ensuring transparent communication and informed decision-making.
Proactively identify and propose opportunities for continuous process improvements related to field service operations and the overall support of our test vehicle fleet, contributing to enhanced efficiency and effectiveness.
Lead or support the upfitting of vehicles for expanding markets, ensuring vehicles are properly configured and equipped for new operational environments.
Provide direct support to Owned & Operated (O&O) markets as needed, addressing technical challenges and contributing to the smooth operation of our vehicle fleet in these critical locations.

Benefits

Higher income potential
Full benefits package including Paid Time Off & 401K w/ Company match
Longevity bonuses
Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)
Employee discount on vehicle purchases, parts, & service
Advancement opportunities
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
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