Experienced Automotive Warranty Administrator

Malloy Ford Alexandria•Alexandria, VA

5d•$70,000 - $120,000

About The Position

Malloy Ford of Alexandria, VA is seeking an experienced Experienced Automotive Warranty Administrator to oversee the processing, submission, and follow-up of warranty claims with the manufacturer. The ideal candidate will be detail-driven, organized, and familiar with Ford warranty procedures. This role works closely with service advisors, technicians, and the service manager to ensure warranty documentation is complete, compliant, and submitted accurately and timely.

Requirements

2+ years of experience as an Automotive Warranty Administrator preferred
Prior Ford warranty and labor time coding experience strongly preferred
Strong understanding of dealership repair order documentation and service workflows
High attention to detail and accuracy with records and data entry
Ability to problem solve and follow through on claim resolutions
Proficient with DMS systems (Dealertrack)
Strong communication and organizational skills
Positive, professional attitude and team-first mentality
Valid driver’s license required

Responsibilities

Process and submit warranty claims to Ford and other vendors as required
Verify all documentation for accuracy, including repair orders, technician notes, and labor operations
Ensure compliance with manufacturer policies, warranty guidelines, and audit standards
Track claim approvals, denials, and chargebacks to ensure timely resolution
Maintain current knowledge of Ford warranty policies and bulletins
Communicate with service advisors and technicians to resolve claim-related questions
Reconcile and post warranty credits and payments to accounting
Prepare for and assist with warranty audits
Maintain organized warranty files and reporting logs