Automotive Warranty Administrator/Service Booker

Mazda & Kia of Fargo•Fargo, ND

About The Position

We are seeking a full time Warranty booker with excellent customer service skills and a winning attitude. This individual will assist personal in the dealership.. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions. At Mazda & Kia of Fargo, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Mazda & Kia of Fargo is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Requirements

Available to work flexible hours on weekdays & weekends
Ability to communicate customers' interests needs and requests to management and sales personnel
Professional personal appearance
Clean driving record
Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Responsibilities

Oversee flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Calculate the customer’s bill using the dealership’s computer system
Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket
Make change accurately and issue receipts to customers
Answer phones and direct consumer to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently