Automotive Valet

DARCARS Automotive Group•Baltimore, MD

1d•Onsite

About The Position

The Automotive Valet position at DARCARS Toyota of Baltimore is an extremely important role for customer satisfaction and the overall continued success of the company. In this role, the valet is responsible for lane management and will perform various tasks and errands. Key duties include directing customers, assisting with service write-up and vehicle flow, providing shuttle service, and maintaining the cleanliness of the service area. The role requires conducting business in a professional and ethical manner, greeting customers, and reporting any situations that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers. The position also involves physical tasks and working in various weather conditions.

Requirements

Valid driver’s license and acceptable, safe driving record
Strong communication skills with both customers and DARCARS employees
Demonstrated commitment to customer service
Requires a High School diploma or equivalent (GED)
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Requires the ability to bend, twist, and stand for long periods of time in various weather conditions
Ability to lift a minimum of 30 lbs

Nice To Haves

Detailing experience is a plus
Ability to operate manual vehicles is a plus

Responsibilities

Conducts business in a professional and ethical manner
Greets every customer with a smile
Directs customers to their desired destinations when parking or retrieving their vehicles
Assists with service write-up and tagging of customer vehicles
Assists with efficient vehicle flow within dealership as service tickets are generated
Assists Advisors and Technicians by moving client vehicles to and from the shop and anything else they may need to complete the service visit
Provides shuttle service to customers, when requested
Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers
Maintains cleanliness of service area, keeping floor clean and dry, as necessary
Responsible for garbage removal
Cleans driveway and walkways, removing debris, ice, and snow, as necessary
Complies with DARCARS policies and procedures
Assist in dealer exchanges
Other duties as assigned