Automotive Title Clerk

Nucar Mid Atlantic • New Castle, DE

3d

About The Position

Nucar Chevrolet and Mazda is hiring for an experienced Title Clerk in our Accounting Office! JOB DESCRIPTION This position is responsible for processing vehicle titles using the respective states/agencies guidelines in a timely and accurate manner to assure a high level of customer satisfaction. In addition, the incumbent prepares tax and title documents, submits all legal transfer work to the Department of Motor Vehicles, and verifies that funds have been collected and the correct lienholder paid off before processing title applications.

Requirements

• This position requires a high school diploma or equivalent.
• The position requires office skills including Microsoft Word, Excel, Google Drive, 10-key, and the ability to accurately operate other office equipment.
• Effective communication (written and verbal) and interpersonal skills required.
• Ability to work in a high performance, fast-paced team environment.
• Ability to adapt to and work effectively within a constantly changing environment.
• Excellent customer service and problem solving skills.
• Data Entry Skills.
• Telephone Skills.
• High organization skills.
• High energy levels.
• Persistence.

Nice To Haves

• One year automotive title experience preferred.
• Notary designation is preferred.

Responsibilities

• Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
• Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.
• Open and accurately record incoming titles daily according to established procedures.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Match sold titles with invoices.
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
• Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
• Performs other duties as assigned to assure optimum service levels.

Benefits

• Medical, Dental, Vision Coverage
• Life Insurance
• Short Term & Long Term Disability Insurance
• Paid Vacations & Paid Holidays
• 401(K)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED