Automotive Technical Advisor
About The Position
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Their commitment is to help clients transform their businesses and effectively manage operations in areas such as Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. With global teams, industry expertise, and technology, MSX designs and delivers tailored, sustainable, and innovative solutions and services to optimize operations and captivate customers. This role is for an automotive repair expert to troubleshoot tough issues and help complete repairs the first time. The day-to-day work involves local travel to designated dealerships to assist technicians with complex vehicle cases, provide knowledge and support, document technical issues, complete research, and follow up to solve challenging cases.
Requirements
- A minimum of 2 to 4 years automotive experience required
- Must have dealership experience
- Highly motivated, adaptive, and autonomous with the ability to deliver results
- Ability to travel locally to dealerships within a designated area
- Ability to analyze and document vehicle case updates using Microsoft Excel
- Ability to communicate technical information to all levels
- Ability to analyze data and create custom reports using provided templates
- Ability to effectively use MS Word, Excel, and PowerPoint
- Ability to work independently and manage a progressive workload in a fast-paced environment
Nice To Haves
- Current ASE certification is preferred but previously certified individuals will be considered
- Field-related management experience is preferred
- Ideal experience required: Assistant Manager, Shop Foreman
Responsibilities
- Assessing and solving technical escalations.
- Providing online and in-dealership technical assistance.
- Leading discussions and acting as a subject matter expert.
- Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
- Interacting with the team as the quality feedback liaison.
- Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
- Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.
- Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.
Benefits
- Full-time position with benefits effective the first of the month following 30 days of employment
- Health Insurance
- Rx (Prescription) Insurance
- Dental Insurance
- Vision Insurance
- 401k Savings Plan
- Health Savings Account
- Disability Insurance plans
- Employee discounts
- Monthly paid car allowance
- Paid standard US holidays
- Paid vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
