Automotive Service Technician
About The Position
LaFontaine Volvo Cars of Farmington Hills is part of the prestigious LaFontaine Automotive Group, founded in 1980. With 54 retail franchises and nearly 2,500 employees across Michigan, LaFontaine is dedicated to building lifelong relationships with customers and communities. We pride ourselves on offering personalized automotive experiences backed by strong values such as accountability, respect, and teamwork. As an Automotive Service Technician, you will perform vehicle maintenance and repairs according to dealership and factory standards. This role requires technical expertise, attention to detail, and a commitment to customer satisfaction.
Requirements
- Strong dedication to customer satisfaction and service quality
- Effective communication and teamwork skills
- Ability to follow company policies, procedures, and lawful directions
- Positive attitude and ability to contribute to employee morale
- Valid driver’s license and satisfactory Motor Vehicle Report (MVR)
- Willingness to work flexible hours including evenings, weekends, and holidays
- High School Diploma or GED required
- Michigan Mechanic Certification
- Ability to read and comprehend technical instructions
- Professional appearance and strong communication skills
- Capability to meet established production and quality standards
- Ability to read and understand repair instructions and technical documents
- Strong communication and interpersonal skills
- Professional appearance and customer-focused attitude
- Flexibility to work evenings, weekends, and holidays
- Ability to meet dealership and factory quality and production standards
- Physical ability to perform required tasks including lifting and mobility demands
Responsibilities
- Receive and review repair orders from dispatch and complete assigned tasks efficiently and accurately
- Diagnose vehicle malfunctions and perform authorized repairs
- Coordinate with the Parts Department to acquire necessary parts
- Tag, save, and return parts as needed for warranty or customer requests
- Communicate promptly with service advisors regarding repair status or unexpected issues
- Document completed work and perform road tests to ensure customer concerns are addressed
- Conduct quality checks on all repairs performed
- Attend training sessions to stay updated on technical bulletins and repair procedures
- Maintain cleanliness of customer vehicles and work areas
- Adhere to safety protocols and comply with federal, state, and local regulations
Benefits
- Competitive compensation with tiered pay increases based on flagged hours
- Longevity bonus program recognizing dedicated employees
- Monthly contests to reward technician hours
- Employee referral program
- Employee discounts on vehicle sales and services
- Comprehensive benefits package including medical, dental, vision, employer-paid life and AD&D insurance
- Employee Assistance Program and pet insurance
- Voluntary benefits such as flexible spending accounts, short- and long-term disability, critical illness and accident insurance, legal and identity theft protection
- 401(k) retirement plan with employer match
- Holiday savings program with employer match
- Paid time off and holiday pay
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
- comprehensive training
- competitive compensation
- unparalleled benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
