Automotive Service Technician

Horne Kia•Gilbert Arizona, AZ

6d•Onsite

About The Position

Horne Kia is committed to providing exceptional automotive service and customer satisfaction. We value professionalism, technical expertise, and a strong work ethic in our team members. We are seeking an experienced Automotive Service Technician to join our service department. This role focuses on delivering high-quality vehicle inspections, diagnostics, and repairs while maintaining superior customer service standards.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models
Proven ability to meet or exceed performance goals
Excellent communication and customer service skills
Professional appearance and strong work ethic
Positive attitude and high-energy personality
Ability to read and comprehend technical instructions
Good judgment and problem-solving skills
Valid state driver's license with a clean driving record
High school diploma or equivalent required
ASE certification or demonstrated technical aptitude required

Nice To Haves

Technical or trade school degree preferred

Responsibilities

Accurately troubleshoot customer vehicle concerns using the latest administrative and technical tools
Provide courteous and professional interaction with all customers
Greet customers proactively when near the Service Drive area
Stay current with technical publications, Service Comm, and Asist terminal operations
Ensure safe, reliable vehicle service is delivered correctly the first time
Address all original customer concerns before performing additional sales work
Inspect vehicles thoroughly to identify additional maintenance or repair opportunities following factory and local recommendations
Return vehicles to customers clean or cleaner than received
Participate in factory and in-house training programs as required
Complete all documentation accurately and ensure all required forms are attached to repair orders
Perform additional duties as assigned by Service Manager, Assistant Service Manager, or Group Leader
Maintain punctuality, professionalism, and dress code standards