Automotive Service Manager | Up To $100K & Weekends Off | Litchfield Park

Christian Brothers Automotive•Litchfield Park, AZ

16h•$85,000 - $100,000

About The Position

As a Service Manager with Christian Brothers Automotive, you are the leader who sets the tone for both guest experience and business performance. You are the primary guide for our guests as they make important decisions about their vehicles, and the driving force behind a well-led, profitable, and people-focused operation. This role is responsible for the overall performance of the shop, balancing sales growth, profitability, ethical service, and team development. The Service Manager leads by example, develops talent, manages workflows, and ensures that every guest interaction reflects honesty, professionalism, and care. All office and shop personnel report directly to the Service Manager.

Requirements

Minimum of 2 years in a supervisory or management role with direct responsibility for coaching, delegating, and managing employee performance
3-5 years of Automotive leadership industry experience and strong exposure to automotive service operations
Proven experience leading sales efforts with accountability for growth, margins, and ethical service practices
Coachable mindset with the ability to receive feedback, adapt quickly, and continuously improve personal leadership effectiveness
Demonstrated ability to lead, develop, and motivate teams, including supporting training and professional growth (ASE or equivalent programs)
Comfortable managing workflow, priorities, and guest expectations in a fast-paced service environment
Proficiency with Windows-based computer systems and automotive shop management software
Valid driver’s license with a driving record acceptable to the company’s insurance carrier
Being on your feet for the majority of the workday (standing, walking, etc)
Occasionally lifting and carrying objects over 50 lbs
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Using a keyboard and mouse several times daily
Using a standard handset phone several times daily

Nice To Haves

Aftermarket automotive repair experience preferred, but not required
Experience with TekMetric or similar shop management systems preferred, but not required
ASE Service Consultant certification or equivalent service leadership experience preferred
Graduation from an industry-recognized service or management training program is preferred, but not required

Responsibilities

Lead daily shop operations with full accountability for sales growth, profitability targets, workflow efficiency, and guest satisfaction
Drive consistent, ethical sales practices that build trust while achieving car count, average repair order, and margin goals
Manage office and shop personnel through clear expectations, effective delegation, coaching, and performance oversight
Support hiring and staffing needs by participating in interviews, onboarding, and workforce planning discussions
Develop team members through ongoing feedback, skill-building, and support of ASE training and certification advancement
Maintain strong financial controls by reviewing reports, audits, and reconciliations; communicate results and action plans to ownership
Serve as the primary point of contact for guests, clearly explaining repair recommendations and managing expectations throughout the service process
Demonstrate resourcefulness in moving work through the shop while balancing technician capacity, parts availability, and guest timelines
Ensure quality workmanship, proper parts selection, and that all equipment and resources are available and operational
Foster a positive, professional team environment that reflects honesty, integrity, and respect at all times
Support fleet account development and local marketing efforts to drive sustainable business growth
Ensure all company policies, procedures, and standards are consistently followed
Open and close the store as required and perform other duties as assigned

Benefits

Compensation Range: $85K-$100K Plus Bonus Opportunities
Closed Every Weekend To Spend Time With Family & Friends
Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
Paid Vacation & Paid Holidays
Healthcare Benefits Available
Matching Retirement Plans
On-Going Training & Career Advancement
Employee Appreciation Events
Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
On-Going Training & Career Advancement
Rewarding Great Work, The Annual Review Process provides opportunities to share goals and earn pay increases based on performance.
Wellness Program Offering Chaplain Care Support
Weekly Team Lunches
Locally Owned and Operated
Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
Continuous Training Available Through The CBA Flywheel Learning System