Christian Brothers Automotive-posted 2 days ago
Full-time • Mid Level
Onsite • Gilbert, AZ
1,001-5,000 employees

As a Senior Automotive Service Advisor with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle. Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility. As a Senior Automotive Service Advisor, you would also coach and mentor your teammates to grow the skills, experience, effectiveness, and efficiency of the team as a whole.

  • Greet every guest that enters our facility with hospitality and respect
  • Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
  • Manage the store’s workflow in an effective and efficient manner
  • Consistently and effectively sell our services without jeopardizing honesty and integrity
  • Maintain a positive attitude and team atmosphere at all times
  • Communicate on the phone in a clear, professional manner
  • Build long-term relationships between the store, yourself, and our customers
  • Directs, coordinates, and participates in performing customer service activities
  • Shuttle guest as needed in CBA branded vehicle
  • Ensure that all repairs are performed to proper specifications.
  • Work together as a team and assist other employees as needed
  • Other duties as assigned
  • Current driver’s licenses
  • Driving record acceptable to our current insurance carrier
  • Proficiency in Windows based computer software and automotive store applications
  • Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
  • Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
  • Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
  • Occasionally lifting and carrying objects over 50 lbs.
  • Keeping a brisk work pace in a high-volume environment
  • Up To $100K for Highly Qualified Candidates
  • Salary plus commission
  • Closed Every Weekend To Spend Time With Family & Friends
  • Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
  • Paid Vacation & Paid Holidays
  • Healthcare Benefits Available
  • Matching Retirement Plans
  • On-Going Training & Career Advancement
  • Employee Appreciation Events
  • Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
  • On-Going Training & Career Advancement
  • Locally Owned and Operated
  • Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
  • Continuous Training Available Through The CBA Flywheel Learning System
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