AUTOMOTIVE SERVICE MANAGER (High Volume Domestic Dealership

RON MARHOFER AUTOMALL GROUP • Cuyahoga Falls, OH

20h • Onsite

About The Position

The Ron Marhofer Auto Family, a leader in the Northeast Ohio automotive market, is seeking an experienced, hands-on Service Manager to oversee their high-volume service operations. In this role, you will lead a team of talented technicians and service advisors, ensuring top-tier customer satisfaction (CSI) while driving operational efficiency and profitability. If you thrive in a fast-paced environment and have a proven track record of managing dealership service departments, the company encourages you to apply.

Requirements

• Minimum 5+ years of successful management experience in a domestic or import automotive dealership service department.
• Mastery of modern Dealership Management Systems (DMS) and service scheduling software.
• Proven ability to analyze service data to identify bottlenecks and growth opportunities.
• Strong communication skills with the ability to lead a diverse team in a high-volume environment.
• A valid driver’s license with a clean driving record.
• Valid driver's license meeting dealership insurability requirements.

Nice To Haves

• Manufacturer certifications as required
• ASE Master Certification

Responsibilities

• Oversee all daily service department activities, including repair order (RO) flow, shop workflow, and technician productivity.
• Drive departmental profitability by managing key performance indicators (KPIs) such as Effective Labor Rate, Hours Per Repair Order (H/RO), and Fixed Absorption.
• Recruit, train, and mentor service advisors and technicians; foster a culture of safety, accountability, and high performance.
• Maintain market-leading CSI scores by ensuring transparent communication and timely service delivery.
• Utilize your expertise in Dealertrack to streamline operations and ensure accurate record-keeping.

Benefits

• Medical
• dental
• vision
• 401(k) plans
• Opportunity to work with one of the most respected automotive groups in Northeast Ohio with clear pathways for career advancement.
• A family-owned atmosphere that values employee feedback, work-life balance, and long-term retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees