Automotive Service Manager

DELLA AUTO GROUP•Town of Queensbury, NY

1d•Onsite

About The Position

The Service Manager at DELLA Auto Group is responsible for overseeing and managing all aspects of the service department at our dealership. This is a full-time, individual contributor role that requires a skilled and experienced individual with a strong background in the auto industry. As the Service Manager, you will be responsible for ensuring the highest level of customer satisfaction, managing service technicians, and meeting dealership profitability goals.

Requirements

High school diploma or equivalent
Minimum of 5 years of experience in the automotive service industry, with at least 2 years in a management or supervisory position
Strong leadership and interpersonal skills with the ability to motivate and mentor a team
Excellent communication and customer service skills
Proficient in automotive diagnostic and repair equipment and software
Knowledge of dealership operations and financial management
Must be able to work flexible hours, including evenings and weekends

Nice To Haves

technical or vocational certification in the automotive industry preferred

Responsibilities

Oversee all aspects of the service department, including customer service, repairs, and maintenance
Manage and supervise a team of service technicians, providing guidance and support to ensure quality work and efficiency
Monitor and track service department performance metrics to meet or exceed dealership profitability goals
Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner
Develop and maintain strong relationships with customers to promote loyalty and repeat business
Communicate effectively with other departments to ensure smooth operation and coordination of services
Hire, train, and evaluate service department staff to maintain a high level of expertise and professionalism
Implement and enforce safety protocols and procedures to ensure a safe and healthy work environment