Automotive Service Manager - CARS of America - Glenview, IL

GreatWater 360 Auto Care • Glenview, IL

3h

About The Position

We’re looking for an experienced Automotive Service Manager / Shop Manager to lead the daily operations of a professional automotive repair facility.

At GreatWater, we combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Operating Partners lead their teams, maintain our standards, and ensure customers receive honest, high-quality service.

If you're a leader who enjoys building teams, driving performance, and delivering excellent customer service, we’d love to meet you.

As the Operating Partner, you will lead the overall success of the shop.

Great leaders in this role believe no task is too small when it comes to supporting the team and serving customers.

Requirements

• 2+ years automotive shop management experience
• 1+ year sales experience or strong service sales ability
• Strong leadership and team development skills
• Experience managing technicians and service advisors
• Ability to manage workflow, productivity, and shop performance
• Comfortable reviewing financial reports and shop KPIs
• Strong communication and problem-solving skills
• High school diploma or GED required
• Valid driver’s license with acceptable driving record

Responsibilities

• Lead, coach, and develop the shop team
• Manage daily shop operations and workflow
• Maintain company standards, systems, and values
• Sell repair and maintenance services using transparent communication
• Monitor technician productivity and shop efficiency
• Conduct hiring, onboarding, and training of team members
• Perform employee coaching and performance reviews
• Manage inventory, vendor relationships, and warranty administration
• Monitor financial performance and shop profitability
• Handle customer concerns and service recovery
• Ensure shop safety and operational standards

Benefits

• Competitive Salary PLUS Monthly & Quarterly Incentives
• Paid training and skill development
• Modern tools and equipment
• Supportive team environment
• Career advancement opportunities
• Stable workflow and professional shop environment
• Benefits begin the date of hire, except for 401(k) eligibility after 90 days.
• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED