Automotive Service Greeter

Bill Dodge Auto Group•Westbrook, ME

6d•$18

About The Position

Bill Dodge Auto Group, a family-owned business for over 50 years, values family and seeks individuals who thrive in a supportive environment. We are looking for warm, approachable team members passionate about exceptional customer service. As the first point of contact, you'll shape customer experiences and uphold the dealership's reputation. If you're eager to create a welcoming atmosphere and positively impact customers' automotive needs, we invite you to join our mission of providing unmatched service and building lasting relationships!

Requirements

Satifactory Background Check
Valid Driver’s License w/ acceptable driving record
Excellent oral and written communication skills with a strong attention to detail
Be a dedicated, energetic, team player with eagerness to improve the customer experience
Time management skills and the ability to complete multiple projects on time with varying timelines and priorities
Must be able to work full-time, M-F

Responsibilities

Greets all customers entering the service area with a friendly, upbeat attitude. Answers their questions, begins the write-up process, or directs them to the appropriate person or location.
Records customer’s name, VIN, tag number, and mileage. Performs vehicle walk around to notate vehicle condition including any existing vehicle damage.
Helps to controls service traffic flow and parking. Ensures that vehicles are parked in assigned areas, are locked, and all keys are marked and put away correctly.
Provides coverage for Service Advisors during breaks or time off. Helps to answer incoming calls and makes and records service appointments for customers.
Helps to maintains clean and safe service drive and service write-up areas.
Works with others to assist all departments in maintaining an above market Customer Satisfaction Index (CSI) score and/or above market retention metrics.