Automotive Service Dispatcher

Bill Dube Ford Toyota•Dover, NH

19d

About The Position

Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community. In 1992, his daughter Debbie Dube Reed, became President of the company. Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now. What We’re Looking For We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting.

Requirements

Minimum 1 year experience in a Service Department, Independent, or Dealership setting
Ability to work hard with limited supervision
Must be able to manage in a fast-paced work environment
Knowledge of automobiles
Positive attitude
High volume mentality
Must be wiling to work on Saturday
Set five day work schedule with one day off during week as well as Sunday
Must be able to pass pre-employment screens (Background & Drugs)

Responsibilities

Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Establishes follow-up time
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice reconciles with work performed on the repair order
Explains all completed work and charges to customers
Assists in Maintaining clean work environment for our clientele