Automotive Service Booker / Warranty Administrator
About The Position
RBM of Atlanta Mercedes-Benz Sandy Springs, GA RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history. We are recognized as a 2025 J.D. Power Dealer of Excellence and the first Mercedes-Benz dealer to be honor for 8 consecutive years. Home to many automotive firsts, including the first Mercedes-Benz store to offer courtesy vehicles, the first to offer mobile service, the first to offer pick-up and delivery services, and many others. We are deeply rooted and long established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964. RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer. RBM OF ATLANTA AUTOMOTIVE SERVICE BOOKER Essential Job Responsibilities: The ideal candidate should have documented experience working as a Mercedes-Benz automotive booker or warranty administrator with knowledge of automotive: parts, diagnostic procedures, repair procedures, and general vehicle knowledge. Ensure repair orders are accurate and complete according to Mercedes-Benz and dealership standards. Verify flagged technician labor and comments. Ensure corresponding parts, labor and applicable charges are billed correctly. Verify appropriate documentation is included. Monitor comebacks and Warranty Key Performance Indicators. Provide timely and accurate reports and administrative assistance as needed. Proactively communicate potential issues with management and other departments via text, email, and/or phone in order to support our goal of providing the best possible customer experience. Maintain a professional attitude, appearance, and work space. Complete required Mercedes-Benz and dealership training. Abide by company policy, departmental best practices/procedures, and perform other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
- High school diploma or the equivalent.
- Authorized to work in the USA for any employer.
- Previous experience in a similar role with similar responsibilities is required.
- Basic communication and problem solving skills.
- Basic mathematical skills using American units of measure.
- Physical activities include: remain stationary for long periods of time, operating office equipment, and repetitive motion.
Nice To Haves
- Mercedes-Benz experience and ADP knowledge is preferred.
- Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
- Opportunities to advance within dealership – we love to promote from within!
Responsibilities
- Ensure repair orders are accurate and complete according to Mercedes-Benz and dealership standards.
- Verify flagged technician labor and comments.
- Ensure corresponding parts, labor and applicable charges are billed correctly.
- Verify appropriate documentation is included.
- Monitor comebacks and Warranty Key Performance Indicators.
- Provide timely and accurate reports and administrative assistance as needed.
- Proactively communicate potential issues with management and other departments via text, email, and/or phone in order to support our goal of providing the best possible customer experience.
- Maintain a professional attitude, appearance, and work space.
- Complete required Mercedes-Benz and dealership training.
- Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.
Benefits
- Competitive compensation
- Paid holidays, sick time, and vacations - Earn paid time off from your 1st day of work
- Great work/life balance - Dealership closed on Sundays
- Get paid every Friday by direct deposit
- Comprehensive insurance and retirement benefits available
- Medical and dental coverage
- Company contribution to Health Savings Account for eligible HDHP participants
- Long-term and short-term disability insurance
- $25,000 company-paid life insurance for full-time employees (additional coverage available)
- 401(k) retirement plan with company match
- Paid training and certification
- Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
- Opportunities to advance within dealership – we love to promote from within!
- On-site parking
- Employee discounts for parts, service, detail, and vehicle purchases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
