Automotive Service BDC / Cashier - Experienced

Bowen Scarff Ford•Kent, WA

4d•$20 - $28•Onsite

About The Position

Looking for a highly experienced automotive Service BDC rep to join our amazing service team. Ideal candidate has multiple years of experience in a domestic dealership BDC or appointment coordinator position and comfortable taking automotive repair appointment questions. Must be capable of handling large volume of calls / Primary business site is at 1157 Central Ave North, Kent WA 98032 Pay Range $20-$28 Plus Incentive (DOE) Why Work at Bowen Scarff Ford? 65 Years providing Excellent Customer Service with a fantastic reputation 100% Employee Medical, Dental and Vision Insurance Paid Time off 401K with up to 3% Match Employee discounts on Vehicles, Service and Parts Professional growth and development training on a quarterly basis. Here is what you will be doing: Screen inbound & outbound calls to generate service appointments via phone or internet Handle all incoming service calls Work with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etc Set service appointments in appointment system Prioritize filling gaps in the current schedule system and balancing proper work mix based on store capacity levels per skill level Provide outstanding customer service with problem solving skills & product knowledge Establishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales results Here is what you will need: High school diploma/GED required Enthusiastic and motivated individual seeking an opportunity to be successful Engaging personality with strong communication and customer service skills that come across on the phone Proficient on multi line phone system & computer software such as Teams, VOIP phone systems, Zoom, Microsoft word, Microsoft excel, Microsoft outlook, and Google. Must be organized, detailed oriented, able to multitask, and have great listening skills. Previous customer service experience is a huge plus Must be submit to pre-employment screening to include criminal background check and drug screening High School Diploma/GED is required Equal Opportunity Employer Statement Bowen Scarff Ford is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, sexual orientation, or gender identity. We are committed to a diverse and inclusive workplace for all team members.

Requirements

High school diploma/GED required
Enthusiastic and motivated individual seeking an opportunity to be successful
Engaging personality with strong communication and customer service skills that come across on the phone
Proficient on multi line phone system & computer software such as Teams, VOIP phone systems, Zoom, Microsoft word, Microsoft excel, Microsoft outlook, and Google.
Must be organized, detailed oriented, able to multitask, and have great listening skills.
Must be submit to pre-employment screening to include criminal background check and drug screening
High School Diploma/GED is required

Nice To Haves

Previous customer service experience is a huge plus

Responsibilities

Screen inbound & outbound calls to generate service appointments via phone or internet
Handle all incoming service calls
Work with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etc
Set service appointments in appointment system
Prioritize filling gaps in the current schedule system and balancing proper work mix based on store capacity levels per skill level
Provide outstanding customer service with problem solving skills & product knowledge
Establishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales results