Automotive Service Assistant - Pensacola, FL!
About The Position
Are you organized, dependable, and passionate about providing excellent customer service? Allen Turner Automotive is looking for a motivated Automotive Service Assistant to join our team at Allen Turner Hyundai in Pensacola, FL. This role is essential in supporting the daily operations of our Service Department by ensuring smooth communication between customers, Service Advisors, and management while maintaining accurate records and efficient workflow. If this sounds like the right fit for you, apply today! Who Is Allen Turner Automotive? Allen Turner Automotive is a locally owned, award-winning dealership group known for integrity, community involvement, and exceptional customer service. With multiple high-performing dealerships across Northwest Florida, we create a workplace where employees are valued, supported, and empowered to grow. Join a team that’s professional, collaborative, and committed to your career development.
Requirements
- Must be 18 years of age
- Prior experience in an administrative, customer service, or dealership environment preferred
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Reliable, punctual, and team-oriented
- Basic computer skills required
- Must pass pre-employment background check, Motor Vehicle Record (MVR) check, and drug screening
Nice To Haves
- Prior experience in an administrative, customer service, or dealership environment preferred
Responsibilities
- Perform various clerical and administrative duties to support the Service Department's daily operations
- Ensure repair orders are closed accurately and review/resolve discrepancies in cash and credit card payments from the previous day
- Check loaner vehicles in and out to customers, documenting vehicle condition and ensuring proper paperwork is complete
- Assist in answering incoming calls on behalf of Service Advisors and the Service Manager to ensure timely customer communication
- Follow up with customers to confirm completion of service work and satisfaction with their visit
- Utilize the manufacturer survey platform to reach out to customers and encourage positive feedback and reviews
- Provide support to Service Advisors, the Service Manager, and the Warranty Administrator as needed
- Perform other duties as assigned to support department or dealership operations
Benefits
- Medical, dental, and vision insurance
- Long and short-term disability and life insurance
- Matching 401(k) plan and profit sharing
- Paid vacation and holidays
- 5-day work week
- Employee vehicle purchase program
- Regular employee events and recognition (service awards, holiday parties, food truck Fridays, and more)
- Friendly, professional, and team-oriented work environment
- Opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
