Automotive Service Appointment Specialist

DeVoe Auto Group • Naples, FL

1d

About The Position

DeVoe Automotive Group is looking for a Service Appointment Specialist to join our growing Business Development Center (BDC). This role is the heartbeat between our customers and service team—keeping schedules full, customers happy, and operations running smoothly.

If you’re someone who enjoys helping people, stays organized under pressure, and doesn’t mind a busy phone line, you’ll fit right in.

This is a high-energy, people-focused role where no two days look exactly the same.

We’re a family-owned dealership group built on long-term relationships—with both our customers and our team. Many of our employees have built careers here, not just jobs.

If you’re looking for a place where you can grow, be supported, and actually enjoy the people you work with, you’ll find that here.

Requirements

• 1+ year of experience in customer service, call center, BDC, or admin support
• Strong communication and people skills
• Ability to handle high call volume
• Comfortable with computers and data entry
• Reliable, detail-oriented, and team-focused

Nice To Haves

• CRM experience is a plus

Responsibilities

• Answer inbound calls from customers needing service
• Help guide them on next steps and answer basic questions
• Keep conversations friendly, efficient, and helpful
• Book and confirm service appointments
• Work closely with service advisors and technicians
• Capture customer concerns clearly so the team is set up for success
• Enter and update customer info in our CRM
• Track communication and follow-ups
• Keep records clean and accurate

Benefits

• Weekly pay (consistent and reliable)
• Closed on Sundays – real work-life balance
• Full-time, stable position with a growing company
• Clear path for growth within the dealership
• Supportive, team-first culture (we actually mean that)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees