Automotive Service Appointment Coordinator

Hendrick Automotive Group•Cary, NC

40d•$18 - $21•Onsite

About The Position

Hendrick Automotive Service Department Appointment Coordinator. Answer inbound service calls for multiple Hendrick Chevrolet, Dodge and Kia Dealerships. The primary duty is to schedule service appointments and answer various service related questions. Also includes making outbound Service Reminder and Online Appointment confirmation calls. Previous dealership service department experience helpful. Hourly Pay $17.50 Plus Bonus (average hourly after Bonus $18.50-$21) Full Time, 40 hours a week. Closed on Sundays. No evenings. 2 Saturdays a month. Call center hours 7:30am-6:00pm M-F and Saturdays 8am-4pm. Excellent Benefit Package includes; FREE Health Insurance for Employee Vacation and Benefits after the first 90 days Paid Holidays Paid Sick Time 401k match Potential for advancement for those with leadership abilities No nights and Closed on Sundays 7 Paid Holidays a year Great location in Cary Auto Mall

Requirements

GED or High School Diploma
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal and skills.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Automotive experience
Previous customer service, Automotive and/or Call Center experience helpful.
Valid Driver’s License
Basic computer skills and Typing or Keyboarding

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Post scheduled appointments in tracking software.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service appointment.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned