Automotive Service Advisors
About The Position
Service Advisor responsibilities Greeting customers promptly Obtaining customer and vehicle information Clearly reporting all vehicle symptoms as described by the customer Determining and recommending needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verifying that the final invoice reconciles with the work performed on the repair order Explaining all completed work and charges to customers
Requirements
- Minimum 1 year experience in a service advisory role
- Positive attitude
- High volume mentality
- CSI focused
- Required experience: Service Advisor, Dealership, Automotive Knowledge: 1 year
Nice To Haves
- ADP experience is preferred but not required
Responsibilities
- Greeting customers promptly
- Obtaining customer and vehicle information
- Clearly reporting all vehicle symptoms as described by the customer
- Determining and recommending needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verifying that the final invoice reconciles with the work performed on the repair order
- Explaining all completed work and charges to customers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
