Automotive Customer Service Advisors

Preferred Ford • Grand Haven, MI

9h

About The Position

Service Advisor Preferred Ford Preferred Ford is seeking an experienced Service Advisor to join our growing, customer-focused service department. This role is ideal for a motivated professional who understands dealership operations, excels in customer communication, and thrives in a fast-paced environment. Position Overview The Service Advisor serves as the primary liaison between customers and the service department. You will be responsible for creating a positive service experience, driving repair order value, and ensuring work is completed accurately and efficiently.

Requirements

• Prior experience as a Service Advisor in a dealership environment (required)
• Strong sales, communication, and organizational skills
• Ability to manage multiple repair orders simultaneously
• Proven track record of customer satisfaction and performance metrics
• Professional appearance and demeanor

Nice To Haves

• Experience using Dealertrack
• Experience using X-Time
• Ford dealership experience is a strong plus

Responsibilities

• Greet customers promptly and professionally
• Write accurate and detailed repair orders
• Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
• Communicate effectively with technicians regarding diagnostics and repair status
• Provide clear updates to customers throughout the repair process
• Review completed work and invoices with customers
• Maintain high CSI standards and customer retention
• Follow dealership processes and compliance requirements

Benefits

• Competitive compensation plan (commission and/or performance-based)
• Stable, high-volume service department
• Supportive management and team-oriented culture
• Ongoing training and development opportunities
• Full benefits package (medical, dental, vision, PTO, and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed