Automotive Service Advisor; Full Time, with GM Experience

Hawkins Chevrolet • Danville, PA

1d

About The Position

You’re not just selling service — you’re building trust. If you know what HPRO , CSI , and gross profit per RO mean — and more importantly, how to move those numbers — then you might be exactly who we’re looking for. Who We Are: At Hawkins Chevrolet, we don’t settle for average. Our service team is driven, accountable, and customer-obsessed. We vacuum the driver’s side and clean the glass — not for brownie points, but because details matter. Our mission? Simple: Fix it right. Own the experience. Earn the return visit.

Requirements

• At least 1 year of experience as an automotive service advisor
• You can walk the walk with RO metrics and CSI
• You know your way around X-Time, Dealertrack, or you learn fast
• You’re calm under pressure, fast on your feet, and never leave a customer hanging
• You want to grow, earn, and lead in a team that doesn’t do drama or excuses

Nice To Haves

• GM experience preferred — not required, but you'll ramp up faster

Responsibilities

• Own the lane — greet every customer like they’re your #1
• Build trust by listening, explaining, and never overselling
• Write accurate ROs that keep techs productive and customers happy
• Collaborate with the shop to move ROs through with urgency and quality
• Manage your metrics: HPRO, gross profit, RO count, and hours sold
• Make follow-up calls that show we care — not just close the loop
• Keep your desk and your attitude clean, organized, and dialed-in

Benefits

• Competitive pay based on experience (we pay for performance)
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid vacation, holidays, and training
• Deep discounts on vehicles, service, and parts
• A team that’s more like a crew — where results get noticed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed