Experience Automotive Service Advisor

Buchanan Auto Park•Waynesboro, PA

10h•$55,000 - $65,000

About The Position

Buchanan Auto Park is seeking an experienced Automotive Service Advisor to join our team in Waynesboro, PA. In this role, you will serve as the primary point of contact between customers and our service department, ensuring a smooth and efficient service experience. You will be responsible for understanding customer needs, providing detailed information about service options, and coordinating with technicians to deliver high-quality automotive service support. Join Buchanan Auto Park and be a part of a company that values integrity, teamwork, and customer satisfaction.

Requirements

Proven experience as an Automotive Service Advisor or similar role within an auto dealership or service center.
Strong knowledge of automotive systems, repair processes, and maintenance procedures.
Excellent communication and interpersonal skills to effectively interact with customers and technicians.
Ability to manage multiple tasks and work in a fast-paced environment.
Proficiency with computer systems and service management software.
Valid driver’s license and a commitment to professionalism and integrity.

Responsibilities

Greet customers promptly and courteously, establishing a positive and professional relationship.
Listen carefully to customer concerns and accurately document vehicle issues and requested services.
Provide clear explanations of recommended repairs and maintenance services, including costs and timelines.
Coordinate work schedules with service technicians to ensure timely completion of work orders.
Maintain detailed records of customer interactions, services performed, and parts used.
Follow up with customers to ensure satisfaction and address any additional needs or concerns.
Support the service team in meeting dealership goals and maintaining high customer service standards.