Automotive Service Advisor - Courtesy Chevrolet

Courtesy Automotive Group • Phoenix, AZ

6d

About The Position

Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Requirements

• Previous experience in an automotive dealership service department preferred
• High school diploma or equivalent
• Strong customer service and communication skills
• Basic computer proficiency (DMS/CDK a plus)
• Professional appearance and demeanor
• Ability to stay organized and calm in a fast-paced environment
• Positive, friendly, team-oriented attitude
• Valid driver’s license with a clean driving record
• Ability to pass pre-employment background check and drug screen

Nice To Haves

• Previous experience in an automotive dealership service department preferred
• Basic computer proficiency (DMS/CDK a plus)

Responsibilities

• Greet customers with professionalism, hospitality, and respect
• Clearly explain service recommendations and repair solutions
• Manage repair orders and workflow efficiently
• Sell services honestly and effectively
• Communicate with customers in person and by phone in a clear, professional manner
• Build strong, long-term customer relationships
• Coordinate shuttle service for customers when needed
• Ensure all repairs meet quality and safety standards
• Support teammates and maintain a positive, team-oriented atmosphere
• Perform other duties as assigned

Benefits

• Competitive compensation.
• PTO
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED